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5 Insurance Claims and Sales Jobs in Canada
The work shifts between helping customers file claims after a loss and guiding new clients through policy options that fit their needs.
Average salary: C$99,756
Average salary
C$99,756
across 5 jobs
- Commercial Auto Underwriter, Fleet
- Aviva
- Dartmouth, Canada
- C$65,000 – C$90,000New
- Supervisor, Underwriting - Personal Lines
- Co-operators
- Mississauga, Québec +2 more, Canada
- C$72,847 – C$121,411New
- Director, Contract Surety, Western Canada
- Travelers
- Vancouver
- C$163,800 – C$213,800New
- Bilingual Virtual Claims Helper
- ChangeMakers
- Toronto, Québec +2 more, Canada
- C$60,000 – C$65,000New
- Property Appraiser
- Definity Insurance Company
- Mississauga, Canada
- C$51,300 – C$94,400
Insurance Claims and Sales work involves processing claims when policyholders experience accidents, property damage or other covered events, then transitioning to selling new policies or renewals to prospective and existing customers. Representatives gather documentation, assess coverage, explain benefits and exclusions, and handle both inbound inquiries and outbound sales calls. Employers typically require a high school diploma, though many prefer some college or prior customer service experience, plus state licensing for certain sales roles. Training covers products, regulations, claims procedures and sales techniques. These positions exist across insurance carriers, brokerages, agencies and call centers, ranging from entry-level representative roles to senior adjuster and account manager positions with more autonomy and larger portfolios.
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Questions
What qualifications do I need to start in Insurance Claims and Sales?
Most entry-level positions require a high school diploma and strong communication skills, with many employers providing on-the-job training. Some sales roles require obtaining a state insurance license before or shortly after hire, which involves completing a pre-licensing course and passing an exam. Prior customer service or retail experience often strengthens applications.
How much of the day is spent on claims versus sales?
The balance varies widely by position, with some roles focusing entirely on claims processing or sales while combination roles might alternate throughout the day or week. Many representatives handle claims in the morning when customers call after incidents, then shift to outbound sales calls in the afternoon. Some companies separate the functions entirely into dedicated claims adjusters and sales agents.
What does a typical claims conversation involve?
A claims conversation starts with gathering details about the incident, reviewing policy coverage to determine what applies, and explaining the next steps in the process. The representative documents everything, may arrange inspections or repairs, and keeps the policyholder updated as the claim progresses. Difficult conversations arise when coverage doesn't apply or when customers dispute determinations.
What sales skills matter most in these roles?
Active listening ranks highest because understanding customer needs leads to appropriate policy recommendations rather than generic pitches. Explaining complex insurance terms in plain language builds trust, while persistence matters for following up with prospects and handling rejection. Product knowledge lets representatives match coverage options to specific situations quickly.
How do Insurance Claims and Sales roles differ from general customer service?
Insurance Claims and Sales requires deeper product knowledge and regulatory compliance compared to most customer service work, since representatives make coverage determinations and must follow state laws. The work involves sales targets and often licensing requirements not found in standard support roles. Conversations carry more weight because they involve financial protection and legally binding agreements.
What makes claims processing challenging?
Claims processing requires balancing empathy for customers experiencing losses with the need to follow policy terms and company guidelines precisely. Gathering complete documentation takes patience when customers are stressed or unfamiliar with what's needed. Disputes arise when coverage falls short of expectations, requiring representatives to explain decisions customers don't want to hear.
Can someone move from claims into sales or vice versa?
Movement between functions happens regularly since both require product knowledge and customer interaction skills that transfer well. Claims experience provides insight into what coverage actually protects against, which strengthens sales conversations. Sales background helps claims representatives explain policy language and manage customer expectations about coverage limits.
What advancement opportunities exist in Insurance Claims and Sales?
Representatives typically advance to senior adjuster or account manager roles handling complex claims or larger commercial accounts with less supervision. Team lead and supervisor positions oversee other representatives and handle escalated issues. Some move into specialized areas like commercial lines, underwriting, or product development after gaining field experience.
Do these roles involve mostly phone work or other tasks?
Phone conversations dominate most Insurance Claims and Sales positions, whether handling inbound claims reports or making outbound sales calls. Significant time also goes to documentation, entering information into claims systems, reviewing policy details, preparing quotes, and following up via email. Some roles include in-person appointments for sales presentations or claims inspections.
What working conditions are common in Insurance Claims and Sales?
Most positions operate from office or call center environments with standard business hours, though some employers offer remote work options. Evening and weekend shifts exist at companies providing extended customer service hours. The pace intensifies after major weather events or disasters when claim volumes spike dramatically.