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44 Customer Service Representatives Jobs in India
Every call brings a new complaint, question, or confused customer who needs someone to listen and solve their problem.
Average salary: INR 358,889
Average salary
INR 358,889
across 36 jobs
- Personal Banker - Inbound - Branch Banking - Service
- Kotak Mahindra Bank
- Ahmedabad, India
- INR 250,000 – INR 400,000New
- Personal Banker
- Kotak Mahindra Bank
- Ahmedabad, India
- INR 200,000 – INR 300,000New
- Personal Banker Inbound
- Kotak Mahindra Bank
- Gujarat, India
- INR 250,000 – INR 400,000New
- Elite Banker - Inbound - Branch Banking - Service
- Kotak Mahindra Bank
- Ahmedabad, India
- INR 300,000 – INR 500,000New
- Personal Banker - Inbound - Branch Banking - Service
- Kotak Mahindra Bank
- Rājkot, India
- INR 250,000 – INR 400,000New
- Customer Service Executive
- Tata Capital
- Guntur, India
- INR 200,000 – INR 300,000New
- Officer, Customer Service Officer, Consumer Banking Group
- DBS Bank
- Andhra Pradesh, India
- INR 300,000 – INR 500,000New
- Customer Support Agent
- DoorDash
- Andhra Pradesh, India
- INR 300,000 – INR 600,000New
- Customer Support Agent
- DoorDash
- Andhra Pradesh, India
- INR 300,000 – INR 500,000New
- Front Desk Staff (Part-time & Substitute)
- HealthFitness
- New Delhi
- $26,000 – $28,000New
- Personal Banker - Inbound
- Kotak Mahindra Bank
- Delhi, India
- INR 250,000 – INR 400,000New
- Analyst
- eClerx
- Chandīgarh, India
- INR 250,000 – INR 400,000New
- Associate / Sr. Associate
- WNS Global Services
- Indore, India
- INR 200,000 – INR 350,000New
- Digital Media Senior Associate - Customer Support
- Google Operations Center
- Sārangpur, India
- INR 800,000 – INR 1,200,000New
- Guest Service Associate - Front Office
- Marriott International
- Indore, India
- INR 200,000 – INR 300,000New
- Customer Relations Co-worker
- IKEA
- Jaipur, India
- INR 200,000 – INR 300,000New
- Personal Banker - Inbound - Branch Banking - Service
- Kotak Mahindra Bank
- Jaipur, India
- INR 250,000 – INR 400,000New
- Personal Banker - Inbound
- Kotak Mahindra Bank
- Udaipur, India
- INR 200,000 – INR 300,000New
- Personal Banker - Inbound - Branch Banking - Service
- Kotak Mahindra Bank
- Gurugram, India
- INR 300,000 – INR 500,000New
- Customer Service Executive
- Tata Capital
- Odisha, India
- INR 200,000 – INR 300,000New
- Payroll Specialist - Product Support
- TransPerfect
- Bengaluru, India
- INR 300,000 – INR 600,000New
- Payroll Specialist - Product Support
- TransPerfect
- Bengaluru, India
- INR 300,000 – INR 600,000New
- Quality Associate
- Paytm
- Mohali, India
- INR 300,000 – INR 500,000New
- Customer Service Associate
- TP
- Mohali, India
- INR 180,000 – INR 240,000New
- Customer Service Representative
- TP
- Mohali, India
- INR 200,000 – INR 300,000New
- Personal Banker – Inbound – Branch Banking – Service
- Kotak Mahindra Bank
- Punjab, India
- INR 200,000 – INR 300,000New
- Personal Banker – Inbound – Branch Banking – Service
- Kotak Mahindra Bank
- Punjab, India
- INR 200,000 – INR 350,000New
- Chat Process Associate
- TP
- Mohali, India
- INR 200,000 – INR 300,000New
- Customer Service Associate
- TP
- Mohali, India
- INR 180,000 – INR 240,000New
- Customer Service Representative
- TP
- Mohali, India
- INR 200,000 – INR 300,000New
- Customer Service Representative
- TP
- Mohali, India
- INR 200,000 – INR 300,000New
- Chat Support Associate
- TP
- Mohali, India
- INR 200,000 – INR 300,000New
- Client Relationship Specialist
- Franklin Templeton
- Patna, India
- INR 600,000 – INR 1,200,000New
- Elite Banker - Inbound Branch Banking Service
- Kotak Mahindra Bank
- Kolkata, India
- INR 400,000 – INR 600,000New
- Customer Care Executive
- Rentokil Initial
- Kolkata, India
- INR 200,000 – INR 300,000New
- Customer Care Specialist - US Payroll
- Toast
- Chennai, India
- INR 400,000 – INR 600,000New
- Digital Banking Kotak 811-Assets-Officer-Contact Centre Inbound
- Kotak Mahindra Bank
- Hyderābād, India
- Digital Banking Kotak 811 - Assets Officer - Contact Centre Inbound
- Kotak Mahindra Bank
- Hyderābād, India
- Digital Banking Kotak 811 – Assets Officer – Contact Centre Inbound
- Kotak Mahindra Bank
- Hyderābād, India
- Payroll Service Advisor
- ADP
- Pune, India
- INR 400,000 – INR 600,000
- BPO Analyst – Call/Chat/Email Audit Process
- eClerx
- Chandīgarh, India
- Analyst
- eClerx
- Mohali, India
- Customer Service Assistant
- Mouser Electronics
- Bengaluru, India
- Analyst
- eClerx
- Chandīgarh, India
Customer Service Representatives handle inquiries, resolve complaints, and provide information about products or services through phone, email, chat, or in-person interactions. The role involves documenting issues, processing orders or returns, and escalating complex problems to specialists or managers.
Employers typically require a high school diploma, strong communication skills, and comfort with computer systems. Many provide on-the-job training for specific products and internal processes.
These positions exist across retail, financial services, healthcare, technology companies, and call centers. Most are entry-level roles, though experienced representatives may move into team lead or quality assurance positions.
Customer Service Representatives jobs by city
- San Francisco62
- Colombia13
- São Paulo13
- Paraná12
- San José9
- Mohali9
- Thessaloníki8
- Budapest8
- Porto7
- Barcelona7
- Sofia7
- Para6
- Cairo6
- London6
- Mexico5
- Puebla5
More in Customer Service & Support
Questions
What does a Customer Service Representative do on a typical day?
A Customer Service Representative answers incoming inquiries, resolves complaints, processes transactions, and updates customer accounts throughout their shift. The day alternates between handling contacts through assigned channels, documenting interactions in company systems, and following up on unresolved issues.
Do I need a degree to become a Customer Service Representative?
No, most Customer Service Representative positions require only a high school diploma or equivalent. Employers prioritize communication skills, patience, and computer literacy over formal education, with training provided for company-specific systems and policies.
What skills matter most for Customer Service Representatives?
Active listening and clear communication matter most, along with problem-solving under pressure and emotional resilience. Representatives also need typing proficiency, the ability to navigate multiple software systems simultaneously, and patience when dealing with frustrated customers.
Is the work stressful for Customer Service Representatives?
Yes, the work can be stressful due to handling upset customers, meeting response time targets, and managing high call volumes. The stress level varies by industry and company culture, with some environments offering more support and reasonable workloads than others.
What are the typical working hours for Customer Service Representatives?
Many Customer Service Representatives work evenings, weekends, and holidays since support operates beyond standard business hours. Shifts may include early mornings or late nights, though some positions in business-to-business companies follow regular weekday schedules.
How do Customer Service Representatives differ from Customer Success Managers?
Customer Service Representatives react to incoming problems and inquiries, while Customer Success Managers proactively build relationships with accounts to prevent issues. Representatives handle transactional interactions across many customers, whereas Customer Success Managers maintain ongoing partnerships with fewer, often higher-value clients.
What career progression exists for Customer Service Representatives?
Representatives commonly advance to senior representative roles, then to team leads, supervisors, or quality analysts. Some transition into sales, account management, training, or operations roles, leveraging their product knowledge and customer insight.
Do Customer Service Representatives work remotely?
Many Customer Service Representatives now work remotely, especially since organizations expanded work-from-home options. Remote arrangements depend on the employer, with some requiring office presence for training or specific functions while others operate fully distributed teams.
What makes customer service work difficult beyond angry customers?
Strict metrics create constant pressure, with representatives monitored on call duration, resolution rates, and schedule adherence. The repetition of answering similar questions hundreds of times, combined with limited authority to solve problems creatively, wears on motivation over time.
How much independence do Customer Service Representatives have?
Customer Service Representatives have limited independence, following scripts, policies, and approval processes for most decisions. Authority increases with experience, but representatives typically need supervisor approval for refunds, exceptions, or actions outside standard procedures.