All jobsCustomer Service & Support
447 Customer Service & Support Jobs in India
Every shift brings different problems to solve and frustrated people to help through to resolution.
Average salary: INR 663,995
Average salary
INR 663,995
across 430 jobs
- Analyst
- eClerx
- Chandīgarh, India
- INR 300,000 – INR 500,000
- Process Associate
- Wipro Limited
- Bhubaneswar, India
- INR 200,000 – INR 300,000
- Pay Run Management Support
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Customer Support Specialist
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Travel 2 Expense (T2E) – Corporate Credit Card Support
- Bosch Group
- Bengaluru, India
- INR 500,000 – INR 700,000
- Customer Service Associate III
- TE Connectivity
- Bengaluru, India
- INR 500,000 – INR 700,000
- Customer Service Associate II
- TE Connectivity
- Bengaluru, India
- INR 300,000 – INR 500,000
- Customer Success Manager, Booking for Business
- Booking.com
- New Delhi, India
- INR 1,200,000 – INR 2,000,000
- Universal Banker
- HSBC Group
- Cochin, India
- INR 300,000 – INR 500,000
- Client Engagement Intern
- Goodera
- Bengaluru, India
- INR 240,000 – INR 360,000
- Product Support Representative III
- UKG
- Pune, India
- INR 600,000 – INR 900,000
- Production Agent L1
- Wipro Limited
- Kolkata, India
- INR 180,000 – INR 280,000
- Associate
- Wipro Limited
- Kolkata, India
- INR 200,000 – INR 300,000
- Process Associate
- Wipro Limited
- Kolkata, India
- INR 180,000 – INR 300,000
- Production Agent L1
- Wipro Limited
- Kolkata, India
- INR 300,000 – INR 450,000
- Analyst
- Wipro Limited
- Gurugram, India
- INR 250,000 – INR 400,000
- At Your Service Associate
- Marriott International
- New Delhi, India
- INR 250,000 – INR 350,000
- Production Agent L1
- Wipro Limited
- Kolkata, India
- INR 200,000 – INR 300,000
- Manager
- Wipro Limited
- Bengaluru, India
- INR 400,000 – INR 600,000
- Service Desk Coordinator
- AVASO Technology Solutions
- Mohali, India
- INR 200,000 – INR 300,000
- Customer Service Associate
- TP
- Mohali, India
- INR 180,000 – INR 240,000
- Onboarding Officer - Video KYC - Digital Banking Kotak 811 - Regional Sales
- Kotak Mahindra Bank
- Noida, India
- INR 250,000 – INR 350,000
- Service Excellence Specialist
- Kotak Mahindra Bank
- Indore, India
- INR 700,000 – INR 1,200,000
- Universal Banker
- HSBC
- Cochin, India
- INR 300,000 – INR 500,000
- Customer Success Acceleration Lead, LeadGen Business
- Gurugram, India
- INR 6,000,000 – INR 9,000,000
- Customer Support Specialist - Platform
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Customer Support Specialist - Tax Reconciliation
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Customer Service Support Advisor
- BT Group
- Kolkata, India
- INR 250,000 – INR 400,000
- Customer Support Specialist - Payroll Setup
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Customer Service Support Advisor
- BT Group
- Kolkata, India
- INR 300,000 – INR 500,000
- Product Support Analyst, Associate
- Infor
- Bengaluru, India
- INR 400,000 – INR 600,000
- Partner Care Representative
- Sophos
- Ahmedabad, India
- INR 400,000 – INR 600,000
- Asesor/a de Servicio en Agencia Calzada San Juan
- Bancolombia
- Guwahati, India
- GTQ 60,000 – GTQ 84,000
- Asesor/a de servicio en agencia
- Bancolombia
- Guwahati, India
- GTQ 54,000 – GTQ 72,000
- Asesor/a de Servicio Suplente en Zona Suroccidente
- Bancolombia
- Guwahati, India
- GTQ 78,000 – GTQ 108,000
- Self-Service/Onboarding Fulfillment Specialist
- StarRez
- Hyderābād, India
- INR 600,000 – INR 900,000
- Assistant Manager – Operations
- TP
- Indore, India
- INR 400,000 – INR 600,000
- Product Support Representative III
- UKG
- Pune, India
- INR 600,000 – INR 900,000
- Senior Executive – Customer Service
- Deutsche Post DHL
- Mumbai, India
- INR 400,000 – INR 600,000
- Executive – Customer Service
- Deutsche Post DHL
- Mumbai, India
- INR 300,000 – INR 500,000
- Customer Service Associate
- TP
- Noida, India
- INR 200,000 – INR 300,000
- Team Leader
- TP
- India
- INR 400,000 – INR 600,000
- Customer Support Associate
- AppsForBharat
- Karnataka, India
- INR 250,000 – INR 400,000
- Product Support Specialist
- Cornerstone Research
- Pune, India
- INR 500,000 – INR 800,000
- Staff Customer Success Engineer
- Palo Alto Networks
- Mumbai, Bengaluru, India
- INR 3,500,000 – INR 5,000,000
- Front Office Executive
- Marriott International
- Goa, India
- INR 250,000 – INR 400,000
- Production Agent L1
- Wipro Limited
- Kolkata, India
- INR 200,000 – INR 300,000
- Production Specialist L3
- Wipro Limited
- Kolkata, India
- INR 250,000 – INR 400,000
- Production Specialist L3
- Wipro Limited
- Kolkata, India
- INR 250,000 – INR 400,000
- Junior Analyst, Process - Customer Support
- WM
- Gurugram, India
- INR 250,000 – INR 350,000
Customer service and support roles involve answering inquiries, resolving issues, and building relationships across multiple channels—phone, email, chat, or social media. Employers typically look for strong communication skills, patience, product knowledge, and the ability to stay calm under pressure. These positions span contact centres, e-commerce companies, software firms, and service-based businesses, ranging from entry-level representative roles to senior customer success positions that involve account management and strategic client relationships.
Customer Service & Support jobs by city
- São Paulo61
- Cebu City59
- Bengaluru56
- Kolkata55
- Cairo52
- Manila50
- Barcelona48
- Mexico City48
- Colombia46
- Sofia40
- Lisbon39
- Tokyo38
- Berlin37
- Tbilisi36
- Gurugram35
- Belgrade34
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in customer service?
Most entry-level roles require only a high school diploma or equivalent, with employers prioritizing attitude and communication ability over formal credentials. Many companies provide on-the-job training in product knowledge and systems. Previous retail, hospitality, or customer-facing experience helps but isn't always essential.
What does a typical day look like in a contact centre?
Days involve taking calls or messages in sequence, documenting interactions, and moving between different customer issues rapidly. Breaks are usually scheduled, and time between calls is minimal. The pace is steady and demands sustained focus and politeness across dozens of interactions.
How much time do I spend on the phone versus other channels?
This varies by employer and role. Some positions focus exclusively on phone support, while others rotate between calls, emails, live chat, and social media. Many modern roles blend channels, requiring agents to switch between them throughout the shift.
What skills matter most for progression in this field?
Listening carefully, problem-solving quickly, and staying patient under stress form the foundation. Communication clarity, product expertise, and the ability to document issues accurately open paths to team lead, quality assurance, or customer success roles. Emotional resilience and adaptability are equally valuable.
Can I work from home in customer service roles?
Remote work is increasingly common, though availability depends on the employer and role. Many companies offer hybrid arrangements or fully remote positions, particularly for chat and email-focused work. Some still require office-based shifts, especially for phone-heavy support teams.
How is customer service different from customer success?
Customer service typically reacts to problems customers bring—answering questions and fixing issues as they arise. Customer success is more proactive, involving regular outreach, training, and strategic account management to help customers achieve their goals. Success roles often require deeper product knowledge and longer-term relationship building.
What's the difference between a contact centre agent and a customer support specialist?
Contact centre agents usually handle high-volume, routine inquiries in a structured environment with defined scripts and processes. Support specialists typically manage fewer customers but with more complex or technical issues, requiring independent problem-solving and deeper product knowledge.
How stressful is this work?
Stress levels depend on call volume, customer temperament, and support available from your team and systems. Difficult interactions happen regularly, and time pressure is constant. Strong team dynamics, clear escalation paths, and realistic performance targets significantly reduce stress.
What training does an employer usually provide?
Most companies offer product training, system tutorials, and role-specific onboarding lasting days to weeks. Ongoing coaching, quality monitoring, and refresher training continue throughout employment. The depth varies—some roles involve comprehensive training, others minimal preparation before taking live contacts.
Where do customer service roles typically lead?
Common progression paths include team lead, supervisor, quality assurance analyst, training specialist, or customer success manager. Some move into product, operations, or business analysis roles. Staying in customer-facing work, moving into management, or shifting into related fields all remain viable options.