All jobsCustomer Service & Support
15 Customer Service & Support Jobs in Kenya
Every shift brings different problems to solve and frustrated people to help through to resolution.
Average salary: KES 829,231
Average salary
KES 829,231
across 13 jobs
- Customer Service Quality Assurance & Trainer
- Jumia
- Kenya
- KES 600,000 – KES 900,000
- Lease Operations Associate
- Greenwheels
- Nairobi, Kenya
- KES 480,000 – KES 720,000
- Customer Experience (CX) Associate
- Greenwheels
- Nairobi, Kenya
- KES 600,000 – KES 900,000
- Companion
- Social Discovery Group
- Cape Town, Nairobi
- $6,240 – $12,480
- Entry Level Specialist: Customer Experience (C&B)
- Absa Group
- Nairobi, Kenya
- KES 900,000 – KES 1,200,000
- Customer Service Officer – Life Business (Kisii Branch)
- Old Mutual
- Nairobi, Kenya
- KES 600,000 – KES 900,000
- Call Center Assistant
- CURE International
- Kenya
- KES 600,000 – KES 900,000
- Pigia Penda Representative
- Penda Health
- Nairobi, Kenya
- KES 360,000 – KES 540,000
- Farmer Contact Center Agent
- Trees for the Future
- Kisumu, Kenya
- KES 480,000 – KES 720,000
- French Eligibility Representative
- The Cigna Group
- Nairobi, Kenya
- KES 900,000 – KES 1,200,000
- Eligibility Representative - French Speaking
- The Cigna Group
- Nairobi, Kenya
- KES 600,000 – KES 900,000
- Customer Support Associate
- Greenwheels
- Nairobi, Kenya
- KES 600,000 – KES 960,000
- Associate Client Manager
- NTT DATA
- Nairobi, Kenya
- KES 1,200,000 – KES 1,800,000
- Customer Support Executive
- Exness
- Kenya
- KES 800,000 – KES 1,200,000
- Customer Care Contractor
- Friedkin Group
- Nairobi, Kenya
- $32,000 – $42,000
Customer service and support roles involve answering inquiries, resolving issues, and building relationships across multiple channels—phone, email, chat, or social media. Employers typically look for strong communication skills, patience, product knowledge, and the ability to stay calm under pressure. These positions span contact centres, e-commerce companies, software firms, and service-based businesses, ranging from entry-level representative roles to senior customer success positions that involve account management and strategic client relationships.
Customer Service & Support jobs by city
- São Paulo61
- Cebu City59
- Bengaluru56
- Kolkata55
- Cairo52
- Manila50
- Barcelona48
- Mexico City48
- Colombia46
- Sofia40
- Lisbon39
- Tokyo38
- Berlin37
- Tbilisi36
- Gurugram35
- Belgrade34
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in customer service?
Most entry-level roles require only a high school diploma or equivalent, with employers prioritizing attitude and communication ability over formal credentials. Many companies provide on-the-job training in product knowledge and systems. Previous retail, hospitality, or customer-facing experience helps but isn't always essential.
What does a typical day look like in a contact centre?
Days involve taking calls or messages in sequence, documenting interactions, and moving between different customer issues rapidly. Breaks are usually scheduled, and time between calls is minimal. The pace is steady and demands sustained focus and politeness across dozens of interactions.
How much time do I spend on the phone versus other channels?
This varies by employer and role. Some positions focus exclusively on phone support, while others rotate between calls, emails, live chat, and social media. Many modern roles blend channels, requiring agents to switch between them throughout the shift.
What skills matter most for progression in this field?
Listening carefully, problem-solving quickly, and staying patient under stress form the foundation. Communication clarity, product expertise, and the ability to document issues accurately open paths to team lead, quality assurance, or customer success roles. Emotional resilience and adaptability are equally valuable.
Can I work from home in customer service roles?
Remote work is increasingly common, though availability depends on the employer and role. Many companies offer hybrid arrangements or fully remote positions, particularly for chat and email-focused work. Some still require office-based shifts, especially for phone-heavy support teams.
How is customer service different from customer success?
Customer service typically reacts to problems customers bring—answering questions and fixing issues as they arise. Customer success is more proactive, involving regular outreach, training, and strategic account management to help customers achieve their goals. Success roles often require deeper product knowledge and longer-term relationship building.
What's the difference between a contact centre agent and a customer support specialist?
Contact centre agents usually handle high-volume, routine inquiries in a structured environment with defined scripts and processes. Support specialists typically manage fewer customers but with more complex or technical issues, requiring independent problem-solving and deeper product knowledge.
How stressful is this work?
Stress levels depend on call volume, customer temperament, and support available from your team and systems. Difficult interactions happen regularly, and time pressure is constant. Strong team dynamics, clear escalation paths, and realistic performance targets significantly reduce stress.
What training does an employer usually provide?
Most companies offer product training, system tutorials, and role-specific onboarding lasting days to weeks. Ongoing coaching, quality monitoring, and refresher training continue throughout employment. The depth varies—some roles involve comprehensive training, others minimal preparation before taking live contacts.
Where do customer service roles typically lead?
Common progression paths include team lead, supervisor, quality assurance analyst, training specialist, or customer success manager. Some move into product, operations, or business analysis roles. Staying in customer-facing work, moving into management, or shifting into related fields all remain viable options.