All jobsCustomer Service & Support
111 Customer Service & Support Jobs in China
Every shift brings different problems to solve and frustrated people to help through to resolution.
Average salary: CNY 133,250
Average salary
CNY 133,250
across 105 jobs
- Production Agent L1
- Wipro Limited
- Dalian, China
- CNY 60,000 – CNY 80,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（深闽大区）
- XPENG
- Shenzhen, Dongguan +3 more, China
- CNY 36,000 – CNY 60,000
- 售后实习生（深闽大区）
- XPENG
- Shenzhen, Dongguan +2 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（湘鄂赣大区）
- XPENG
- Wuhan, Changsha, China
- CNY 36,000 – CNY 48,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Huzhou, China
- CNY 36,000 – CNY 54,000
- Technical Account Manager - Cantonese Speaking
- Hewlett Packard Enterprise
- Dalian, China
- CNY 200,000 – CNY 350,000
- Technical Account Manager - Cantonese Speaking
- Hewlett Packard Enterprise
- Dalian, China
- CNY 200,000 – CNY 300,000
- 日语电脑售后技术支持工程师
- HP
- Dalian, China
- CNY 72,000 – CNY 96,000
- Technical Account Manager - Cantonese Speaking
- Hewlett Packard Enterprise
- Dalian, China
- CNY 200,000 – CNY 300,000
- 日语电脑售后技术支持工程师
- HP
- Dalian, China
- CNY 60,000 – CNY 90,000
- 能源调度技术支持（合肥）
- NIO
- Wuhan, Hefei, China
- CNY 60,000 – CNY 90,000
- 售后服务-增值服务（哈尔滨）
- NIO
- Harbin, China
- CNY 80,000 – CNY 120,000
- On Site Service Specialist
- Thermo Fisher Scientific
- Tianjin, China
- CNY 100,000 – CNY 150,000
- 服务管家（西南）
- XPENG
- Chengdu, Kunming, China
- CNY 72,000 – CNY 108,000
- Customer Service Representative
- Freudenberg Group
- Changzhou, China
- CNY 80,000 – CNY 120,000
- Lead Logistics CX and Operations Specialist
- Maersk
- Chongqing, China
- CNY 120,000 – CNY 180,000
- 服务顾问
- Great Wall Motor Co., Ltd.
- Harbin, China
- CNY 72,000 – CNY 108,000
- 服务顾问
- Great Wall Motor Co., Ltd.
- Hohhot
- CNY 72,000 – CNY 108,000
- 服务顾问-石家庄
- Great Wall Motor Co., Ltd.
- Shijiazhuang, China
- CNY 60,000 – CNY 90,000
- 服务顾问
- Great Wall Motor Co., Ltd.
- Lanzhou, China
- CNY 60,000 – CNY 90,000
- 服务顾问
- Great Wall Motor Co., Ltd.
- Xinjiang, China
- CNY 72,000 – CNY 108,000
- Service Advisor 售後服務顧問
- Tesla
- Taiwan
- TWD 480,000 – TWD 660,000
- Contact Centre Representative II
- HSBC Group
- Guangzhou, China
- CNY 120,000 – CNY 180,000
- Contact Centre Representative III
- HSBC Group
- Guangzhou, China
- CNY 72,000 – CNY 108,000
- Service Specialist
- Vaisala
- Beijing, China
- CNY 120,000 – CNY 180,000
- Client Services Associate
- TransPerfect
- Shanghai, China
- CNY 120,000 – CNY 180,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Ningbo +3 more, China
- CNY 48,000 – CNY 72,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 60,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付专家（浙江大区）
- XPENG
- Hangzhou, Wenzhou +1 more, China
- CNY 80,000 – CNY 120,000
- 用户运营顾问
- NIO
- Shijiazhuang, China
- CNY 72,000 – CNY 108,000
- Lead Logistics CX and Operations Team Leader
- Maersk
- Chongqing, China
- CNY 180,000 – CNY 300,000
- Brokerage Assist Specialist
- UPS
- Cheung Sha Wan
- HKD 264,000 – HKD 360,000
- Lead Logistics CX & Operations Specialist Korean Speaker
- Maersk
- Qingdao, China
- CNY 96,000 – CNY 144,000
- Production Specialist L1
- Wipro Limited
- Dalian, China
- CNY 60,000 – CNY 90,000
- Production Agent L1
- Wipro Limited
- Dalian, China
- CNY 48,000 – CNY 72,000
- Customer Success Account Manager
- Microsoft
- Shanghai, Beijing, China
- CNY 250,000 – CNY 400,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Ningbo +3 more, China
- CNY 39,000 – CNY 65,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 售后实习生（深闽大区）
- XPENG
- Shenzhen, Dongguan +2 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（深闽大区）
- XPENG
- China
- CNY 36,000 – CNY 48,000
- 交付实习生（湘鄂赣大区）
- XPENG
- Wuhan, Changsha, China
- CNY 24,000 – CNY 36,000
- Customer Success Manager
- AppsFlyer
- Beijing, China
- CNY 250,000 – CNY 400,000
- Customer Service Representative
- UPS
- Hefei, China
- CNY 40,000 – CNY 60,000
- 服务管家（西南）
- XPENG
- Chengdu, Kunming, China
- CNY 72,000 – CNY 108,000
- 交付专家/主管（西南）
- XPENG
- Chengdu, Kunming, China
- CNY 96,000 – CNY 144,000
- 体验专家
- Xiaomi
- Shijiazhuang, China
- CNY 144,000 – CNY 240,000
Customer service and support roles involve answering inquiries, resolving issues, and building relationships across multiple channels—phone, email, chat, or social media. Employers typically look for strong communication skills, patience, product knowledge, and the ability to stay calm under pressure. These positions span contact centres, e-commerce companies, software firms, and service-based businesses, ranging from entry-level representative roles to senior customer success positions that involve account management and strategic client relationships.
Customer Service & Support jobs by city
- São Paulo61
- Cebu City59
- Bengaluru56
- Kolkata55
- Cairo52
- Manila50
- Mexico City48
- Barcelona48
- Colombia46
- Sofia40
- Lisbon39
- Tokyo38
- Berlin37
- Tbilisi36
- Gurugram35
- Belgrade34
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in customer service?
Most entry-level roles require only a high school diploma or equivalent, with employers prioritizing attitude and communication ability over formal credentials. Many companies provide on-the-job training in product knowledge and systems. Previous retail, hospitality, or customer-facing experience helps but isn't always essential.
What does a typical day look like in a contact centre?
Days involve taking calls or messages in sequence, documenting interactions, and moving between different customer issues rapidly. Breaks are usually scheduled, and time between calls is minimal. The pace is steady and demands sustained focus and politeness across dozens of interactions.
How much time do I spend on the phone versus other channels?
This varies by employer and role. Some positions focus exclusively on phone support, while others rotate between calls, emails, live chat, and social media. Many modern roles blend channels, requiring agents to switch between them throughout the shift.
What skills matter most for progression in this field?
Listening carefully, problem-solving quickly, and staying patient under stress form the foundation. Communication clarity, product expertise, and the ability to document issues accurately open paths to team lead, quality assurance, or customer success roles. Emotional resilience and adaptability are equally valuable.
Can I work from home in customer service roles?
Remote work is increasingly common, though availability depends on the employer and role. Many companies offer hybrid arrangements or fully remote positions, particularly for chat and email-focused work. Some still require office-based shifts, especially for phone-heavy support teams.
How is customer service different from customer success?
Customer service typically reacts to problems customers bring—answering questions and fixing issues as they arise. Customer success is more proactive, involving regular outreach, training, and strategic account management to help customers achieve their goals. Success roles often require deeper product knowledge and longer-term relationship building.
What's the difference between a contact centre agent and a customer support specialist?
Contact centre agents usually handle high-volume, routine inquiries in a structured environment with defined scripts and processes. Support specialists typically manage fewer customers but with more complex or technical issues, requiring independent problem-solving and deeper product knowledge.
How stressful is this work?
Stress levels depend on call volume, customer temperament, and support available from your team and systems. Difficult interactions happen regularly, and time pressure is constant. Strong team dynamics, clear escalation paths, and realistic performance targets significantly reduce stress.
What training does an employer usually provide?
Most companies offer product training, system tutorials, and role-specific onboarding lasting days to weeks. Ongoing coaching, quality monitoring, and refresher training continue throughout employment. The depth varies—some roles involve comprehensive training, others minimal preparation before taking live contacts.
Where do customer service roles typically lead?
Common progression paths include team lead, supervisor, quality assurance analyst, training specialist, or customer success manager. Some move into product, operations, or business analysis roles. Staying in customer-facing work, moving into management, or shifting into related fields all remain viable options.