Service Advisor 售後服務顧問

隨著 Tesla 團隊正在大量擴張，我們邀請各位優秀的第一線夥伴加入服務團隊！

服務中心 Service Advisor 主要是負責車主到店後的接待與溝通，協助了解車況、安排維修進度，並成為客戶、技師間的溝通橋樑。

即便不具備電車相關的車輛知識，我們團隊也有完整的培訓課程！

只要你具備「第一線服務與客戶應對經驗、服務熱忱、良好的溝通表達、問題處理及反應能力」以及樂於學習新知的心，和對 Tesla 一起邁向非凡富足未來有著相同的目標，都很歡迎加入我們！

Responsibilities:

• To address any customer concern with the highest level of response and attention.

• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.

• Accurately record issues and data into Management System.

• Conduct Transactions with system; walk customer through correction and provide summary.

• Communicate estimated completion time, regular updates and follow through on each customer vehicle.

• Coordinate the detail of every vehicle prior to delivery.

• Coordinate the delivery time or pick up with each customer.

• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

工作內容:

• 招待親臨保養廠的顧客並提供解決方案

• 跟進保修車輛開單、進度掌控、品質監控

• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務

• 與廠內團隊議定維修時間，通知及與顧客講解維修情況

• 與顧客聯繫並安排車輛交還時間

• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務