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63 Customer Service Representatives Jobs in China
Handling calls and messages builds patterns of quick thinking under steady pressure.
Average salary: CNY 98,210
Average salary
CNY 98,210
across 58 jobs
- Service Specialist
- Vaisala
- Beijing, China
- CNY 120,000 – CNY 180,000
- Client Services Associate
- TransPerfect
- Shanghai, China
- CNY 120,000 – CNY 180,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Ningbo +3 more, China
- CNY 48,000 – CNY 72,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 60,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付专家（浙江大区）
- XPENG
- Hangzhou, Wenzhou +1 more, China
- CNY 80,000 – CNY 120,000
- 用户运营顾问
- NIO
- Shijiazhuang, China
- CNY 72,000 – CNY 108,000
- Brokerage Assist Specialist
- UPS
- Cheung Sha Wan
- HKD 264,000 – HKD 360,000
- Lead Logistics CX & Operations Specialist Korean Speaker
- Maersk
- Qingdao, China
- CNY 96,000 – CNY 144,000
- Production Agent L1
- Wipro Limited
- Dalian, China
- CNY 48,000 – CNY 72,000
- Production Specialist L1
- Wipro Limited
- Dalian, China
- CNY 60,000 – CNY 90,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Ningbo +3 more, China
- CNY 39,000 – CNY 65,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（深闽大区）
- XPENG
- China
- CNY 36,000 – CNY 48,000
- 售后实习生（深闽大区）
- XPENG
- Shenzhen, Dongguan +2 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（湘鄂赣大区）
- XPENG
- Wuhan, Changsha, China
- CNY 24,000 – CNY 36,000
- 交付专家/主管（西南）
- XPENG
- Chengdu, Kunming, China
- CNY 96,000 – CNY 144,000
- 小米汽车交付实习生
- 小米科技 Xiaomi Technology
- Shenzhen, Dongguan, China
- CNY 48,000 – CNY 72,000
- Service Specialist
- Ecolab
- Macau
- MOP 240,000 – MOP 360,000
- 顾客关系部员工
- IKEA
- Qingdao, China
- CNY 48,000 – CNY 60,000
- Contact Centre Representative II
- HSBC Group
- Foshan, China
- CNY 72,000 – CNY 96,000
- Client Services Associate
- Interactive Brokers Group
- Shanghai, China
- CNY 180,000 – CNY 240,000
- 空间运营实习生
- NIO
- Yiwu, Jinhua, China
- CNY 36,000 – CNY 48,000
- 空间运营实习生
- NIO
- Hohhot
- CNY 39,000 – CNY 65,000
- Customer Service Representative
- Koch
- Shenzhen, China
- CNY 96,000 – CNY 144,000
- Lead Logistics CX & Operations Specialist Korean Speaker
- Maersk
- Qingdao, China
- CNY 80,000 – CNY 120,000
- 商场入口处员工
- IKEA
- Qingdao, China
- CNY 48,000 – CNY 60,000
- Freelance Game LQA Tester (Simplified Chinese to Russian)
- TransPerfect
- Hangzhou, China
- CNY 312,000 – CNY 520,000
- Visa Consultant
- CIBT
- Ningde, China
- CNY 60,000 – CNY 90,000
- 海外在线技术支持 - 日语、韩语、葡语、西语
- Bambu Lab
- Shenzhen, Wuhan, China
- CNY 84,000 – CNY 108,000
- Customer Service Representative
- EATON
- Xi’an, China
- CNY 80,000 – CNY 120,000
- Client Service Specialist
- Citi
- Kowloon City
- HKD 264,000 – HKD 360,000
- GBS Senior Customer Service Representative
- UPS
- Hefei, China
- CNY 60,000 – CNY 90,000
- Customer Service Case Resolution Representative
- UPS
- Hefei, China
- CNY 48,000 – CNY 60,000
- Customer Support Engineer 3
- KLA
- Chongqing, China
- CNY 200,000 – CNY 350,000
- Branch VRM
- HSBC
- Hangzhou, China
- CNY 200,000 – CNY 300,000
- Representative, Customer Success
- Dun & Bradstreet
- Changsha, China
- CNY 80,000 – CNY 120,000
- 日语客服代表
- Amazon.com
- Dalian, China
- CNY 60,000 – CNY 84,000
- 风控审核专员
- 深圳市天创进科技有限公司 HelloTalk
- Shenzhen, China
- CNY 72,000 – CNY 108,000
- 内容审核
- 深圳市天创进科技有限公司 HelloTalk
- Shenzhen, China
- CNY 72,000 – CNY 108,000
- Senior Client Service Representative
- ADP
- Taiwan
- TWD 900,000 – TWD 1,200,000
- Tech Support Engineer
- HP
- Dalian, China
- CNY 100,000 – CNY 150,000
- Account Processor
- HSBC Group
- Foshan, China
- CNY 60,000 – CNY 84,000
- Customer Service Representative
- UPS
- Hefei, China
- CNY 80,000 – CNY 120,000
- GBS Customer Service Rep
- UPS
- Hefei, China
- CNY 60,000 – CNY 90,000
- English Customer Service - Technical Support
- Tiger Brokers
- Beijing, China
- CNY 150,000 – CNY 250,000
- Contact Centre Representative II
- HSBC Group
- Foshan, China
- CNY 60,000 – CNY 90,000
- Customer Service Representative
- UPS
- Hefei, China
- CNY 48,000 – CNY 72,000
Customer service representatives respond to customer inquiries via phone, email, chat, or social media, troubleshooting problems and providing information about products or services. Employers typically require a high school diploma or equivalent, strong communication skills, and the ability to remain patient during difficult conversations. These roles span nearly every industry—retail, technology, finance, healthcare—and exist across organizations of all sizes, from small businesses to multinational corporations. Most positions are entry-level or early-career, though experienced representatives can advance into supervisory or quality assurance roles.
Customer Service Representatives jobs by city
- Cairo39
- Cebu City38
- Kolkata35
- Mexico City35
- Manila33
- São Paulo32
- Barcelona29
- Colombia29
- Bengaluru27
- Cape Town24
- Tbilisi24
- Warsaw23
- Sofia22
- Berlin21
- Tokyo21
- Pune20
More in Customer Service & Support
Questions
What qualifications do employers look for in customer service representatives?
A high school diploma or GED is typically the baseline requirement. Most employers prioritize strong verbal and written communication, patience, and basic computer skills, often preferring candidates with previous customer-facing experience in retail, hospitality, or support roles.
What does a typical day look like for a customer service representative?
Days involve handling back-to-back inquiries—answering calls, responding to emails, or monitoring chat queues—while documenting interactions and following scripts or guidelines. The flow depends on call volume; some days move steadily while others surge unpredictably.
What skills are most important for success in this work?
Active listening and problem-solving matter more than expert product knowledge, which training covers. Composure under frustration, time management, and the ability to interpret customer needs through tone and word choice also separate effective representatives from struggling ones.
How do customer service roles differ from technical support positions?
Technical support requires deeper product knowledge and troubleshooting ability, whereas customer service handles general inquiries, orders, and account issues. Technical roles often command higher pay and typically require specialized training or certifications.
What are the typical working conditions?
Most positions involve shift work, including evenings and weekends, often in call centers or quiet office environments. Remote roles have grown common, though some employers require on-site presence for training or team collaboration.
Can this role lead to career progression?
Yes. Experienced representatives move into supervisor, trainer, or quality assurance positions, while others transition into specialized support areas like customer success or account management.
How does customer service differ from sales roles?
Customer service addresses existing customer needs and problems reactively, while sales focuses on persuading prospects to buy. Sales typically involves more autonomy and commission structures, whereas service roles emphasize consistency and policy compliance.
What mental demands does this work involve?
Remaining emotionally neutral through repetitive or hostile interactions taxes focus over time. Representatives must context-switch between different customer issues while maintaining accuracy in documentation and information recall.
How much training do new representatives typically receive?
Most organizations provide one to four weeks of classroom training covering systems, products, policies, and call handling techniques, followed by shadowing and supervised calls. Ongoing coaching continues throughout employment.
What distinguishes customer service from customer experience roles?
Customer service handles immediate problem resolution and transactions, while customer experience involves broader strategy around satisfaction and retention. CX roles typically require seniority or cross-functional knowledge beyond front-line support.