ICT Technical Support Officer

Indigo (formerly Independent Living Centre WA) is a national organisation with head office located in Perth. Our operations span the whole of Australia, with staff located in WA, NSW, and QLD. We are a leading provider of Assistive Technology (devices and equipment), home adjustments, therapy, and professional education. We provide tailored allied health and AT solutions to people with disability, seniors, carers health professionals and educators. Through our customer-centric services we aim to achieve greater independence and inclusion for all.

As part of Digital Services team, you will work across the business supporting users at two Perth metro sites. Having a cloud and mobile-first approach, we are looking for an ICT professional with an excellent customer service that loves working with people and keen to learn and work with new technologies. Our Digital Services team is focused on empowering our staff with great technology and bringing to life our companies core values of Passion, Integrity, Creativity and Together. If you want to join a team that is progressive, high performing and supportive then look no further!

ABOUT THE ROLE

Reporting to the ICT Operations team lead and working closely with the team members within Digital Services, you will be responsible for supporting users on a day-to-day basis and managing Service Desk tickets. You will be encouraged to contribute to various projects to achieve Indigo/ILA cloud first based platform which are in line with our strategic direction.

Duties will include:

• Providing ICT technical support
• Setting up accounts for new users within Azure.
• Troubleshooting hardware and software errors by running diagnostics, prioritising, documenting and assessing impact
• Repairing, rebuilding and updating equipment
• Develop an understanding for our core systems including Dynamics CRM, SharePoint, Amazon Connect, Microsoft 365 software
• Deliver onboarding training to new users
• Assist introduction of new cloud-based technologies.
• Support ICT developments and projects
• Continually improve existing applications and services
• Attend to and comply with established SLA expectations
• Provide excellent customer service

THE CANDIDATE

We are looking for a friendly, dedicated ICT professional with excellent customer service skills and a desire to maximise the use of technology to help achieve Organisational goals. You should be quick to learn and have excellent time management skills. This role best suits a proficient communicator, able to collaborate effectively.

We are looking for some with experience in a similar role, a sound knowledge of help desk and Microsoft technologies, and exposure to cloud-based ICT environments.

We are equally interested in hearing from motivated recent graduates and will be happy to support your development.

Above all, those with a passion for customer service, a great attitude and a strong work ethic are highly encouraged to apply.

WHY WORK AT INDIGO?

• Rewarding work in a values-based organisation that makes a difference to people’s lives
• It’s a great place to work, get to be a part of a highly collaborative and supportive Digital Services Team!
• Get involved with latest technologies including AI
• Ongoing support, training and professional development
• Generous Salary Packaging, up to an additional $18,549 tax free FBT
• True Work Life Balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
• Employee Assistance Program for you and your immediate family, including 1:1 session with qualified coaches and psychologists
• Health & Well-being Program including partnerships with Medibank, Hesta, PeopleSense and many others

TO APPLY

Register your interest today by submitting your resume and a cover letter, (in no more than 2 pages).

If you would like to discuss position specifics, please contact Elliot.Barrett@Indigo.org.au.

Short listing will commence immediately, and we reserve the right to interview prior to advert closing. We thank all candidates for their interest and taking the time to apply for this position at Indigo.

Only those with the right to live & work in Australia need apply.

Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.

Values: Passion, Integrity, Creativity, Together

We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical

skill, and experience.

We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact hr@indigo.org.au

Great minds think alike, brilliant minds think differently.