Front Desk Agent

POSITION SUMMARY

At our hotel, a guest's journey begins long before check-in and continues well beyond check-out. As a Guest Experience Expert, you will play a pivotal role in creating memorable and personalized experiences that reflect the highest standards of luxury hospitality.

More than a traditional front desk role, this position is designed for individuals who are passionate about service and empowered to anticipate guest needs at every touchpoint. From warmly welcoming guests and providing local recommendations to resolving requests with grace and efficiency, you will curate experiences that are seamless, genuine, and unforgettable.

What You'll Bring

• A passion for creating meaningful guest experiences
• A proactive and solution-oriented mindset
• Exceptional communication and interpersonal skills
• The ability to anticipate needs and act with confidence
• A commitment to maintaining the highest standards of professionalism and discretion

What It Takes to Succeed

Success in this role requires a hands-on approach and a dedication to excellence in every interaction. Guest Experience Experts are expected to:

• Uphold company policies, procedures, and luxury service standards
• Maintain confidentiality and safeguard company assets
• Foster a safe and welcoming environment for guests and colleagues
• Present themselves professionally in appearance and communication
• Thrive in a dynamic environment that involves standing, walking, and moving throughout the property for extended periods

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Previous Front Desk Agent Experience

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.