Senior UX Researcher

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior UX Researcher to provide hands-on research continuity for an IT and Operations employee experience portfolio, independently scoping and executing mixed-method studies that evaluate AI-enabled self-service experiences, test AI skill concepts, and surface actionable insights for enterprise tooling decisions. You will maintain and extend a jobs-to-be-done framework across multiple initiatives, synthesize findings into decision-ready recommendations and stakeholder readouts, and partner with product, service, and operational teams to validate tooling before broader rollout.

WHAT YOU WILL DO

• Plan and conduct mixed-method (qualitative and quantitative) research across priority IT & Ops initiatives, independently moving studies from ambiguous questions to decision-ready recommendations.

• Plan and moderate research that evaluates AI-enabled self-service experiences and improves IT support experiences.

• Test AI Skills concepts to identify jobs to be done, adoption barriers, and trust or validation needs ahead of broader rollout.

• Synthesize findings into clear recommendations, research artifacts, and stakeholder readouts that document implications and recommended next steps.

• Maintain and extend the jobs-to-be-done (JTBD) framework so it represents jobs across the company, and update JTBD artifacts to connect new tool evaluations to the endorsed tool suite.

• Produce research plans, participant and recruitment strategies, and study materials for priority initiatives.

• Deliver decision-ready findings and recommendations spanning AI-enabled self-service, skills, collaboration, and business-process opportunities.

• Partner with product, service, and operational teams to validate tooling decisions before they scale.

MUST HAVES

5+ years of hands-on UX research experience at a senior individual-contributor level, with demonstrated ability to independently scope, execute, and synthesize studies.

• Strong qualitative and quantitative research-method selection, execution, and analysis skills .

• Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows .

• Ability to translate research into clear, decision-ready recommendations for product and operational stakeholders.

• Demonstrated experience developing and applying a jobs-to-be-done (JTBD) or comparable strategic research framework across multiple initiatives, and translating it into product and operational decisions.

• Collaborative stakeholder management across product, design, engineering, operations, and service teams. Strong written and verbal communication, including concise research readouts and executive-ready storytelling.

• Proficiency with common research platforms for recruitment, moderated and unmoderated studies, surveys, and synthesis.

• Experience working within enterprise product, service, and operational workflows. Working knowledge of research repositories and documentation tools (exact platforms to be confirmed with the hiring manager).

• Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.

• Upper-intermediate English level.

NICE TO HAVES

• Experience researching AI-enabled products, assistants, automation, or emerging-technology adoption, especially trust, validation behavior, user reliance, and rollout readiness.

• Experience with employee experience, IT service management, self-service support, or digital workplace tools.

• Experience applying or evolving a jobs-to-be-done framework across multiple product or service areas.

• Track record of shipping research that influenced enterprise-tooling, AI-adoption, or service-experience decisions.

• Ability to connect individual studies to an ongoing strategic framework.

• History of turning complex findings into actions that improve self-service, reduce confusion, or streamline workflows.

• Experience partnering through launch and measurement, not only delivering studies.

PERKS AND BENEFITS

Growth without limits : build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget

Competitive compensation : get recognition that reflects your skills and impact, with regular performance and compensation reviews

Flexibility : work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm

Meaningful, modern projects : build impactful products using modern technologies alongside global teams and leading brands

Collaborative culture : join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized

Well-being & support : access local well-being programs and people-focused support tailored to your location