Tills & Customer Services Assistant

Do you enjoy meeting new people and delivering exceptional customer service?

We're looking for a friendly, enthusiastic, and customer-focused individual to join our Tills & Customer Service team. If you love helping people, thrive in a busy environment, and take pride in creating memorable customer experiences, we'd love to hear from you!

Available Vacancies

Vacancy 1

Week 1

• Monday: 9:00am to 4:00pm
• Tuesday: 9:00am to 5:00pm
• Thursday: 10:00am to 4:00pm
• Friday: 10:00am to 4:00pm

Week 2

• Monday: 9:00am to 4:00pm
• Tuesday: 9:00am to 5:00pm
• Thursday: 10:00am to 4:00pm

Vacancy 2

Every Saturday

• 10:00am to 4:30pm

What You'll Be Doing

As a Tills & Customer Service Assistant, you'll be at the heart of our customer experience, helping to ensure every visitor receives a warm welcome and outstanding service.

Your key responsibilities will include:

• Delivering GREAT customer service at all times
• Operating tills and processing cash and card transactions
• Assisting customers with enquiries both in person and over the phone
• Managing customer returns and exchanges
• Welcoming visitors and providing information and guidance
• Handling customer feedback and resolving queries professionally
• Supporting supplier visits and communications
• Answering incoming calls and directing enquiries appropriately
• Processing event and Grotto ticket sales
• Making customer announcements when required
• Providing additional till support during busy periods

And most importantly... bringing a smile and positive attitude to work every day!

We're Looking For Someone Who...

✅ Has excellent customer service skills and enjoys interacting with people

✅ Has a positive, friendly, and approachable attitude

✅ Is confident communicating with customers, colleagues, and suppliers

✅ Can remain calm and professional when resolving customer queries

✅ Works well as part of a team in a busy environment

✅ Has previous retail, till, or cash-handling experience (preferred but not essential)

Why Join Our GREAT Team?

🌿 A GREAT Place to Work Friendly, fun, and down-to-earth. We pride ourselves on creating a positive team culture where everyone feels valued.

⏰ Work-Life Balance All our roles operate within daytime hours, helping you keep your evenings free.

🛍️ Up to 33% Staff Discount Enjoy discounts across our garden centre and home departments (*varies by department and concession).

🚗 Free On-Site Parking Plenty of free parking available for all team members.

🏆 Recognition & Rewards We celebrate success through our GREAT Values awards, recognition schemes, and team shout-outs.

🎉 Monthly Team Events From company updates to free food and team celebrations, there's always something happening.

🌴 Enhanced Holiday Entitlement Your holiday allowance increases with length of service.

🌱 Training & Development Opportunities We invest in our people and support career growth through company-funded training.

💚 Wellbeing Support Access our Employee Assistance Programme, including 24/7 GP services, mental health support, and practical wellbeing resources.

💷 Pension Scheme Helping you plan for a secure future.

🪴 Giving Back Through Our Kindness Pot Supporting charities and local causes that matter to our team and communities.

If you're passionate about customer service and enjoy making people's day, we'd love to welcome you to our GREAT team! Apply today. 🌟