Specialist Network Technology Support

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

What you’ll bring:

As a Specialist Network Technology, you will be responsible for troubleshooting moderate to highly complex roaming network issues affecting AT&T customers while roaming on partner carrier networks, as well as roaming partner customers utilizing the AT&T network. Support activities include both international and domestic wireless carriers.

The successful candidate will work directly with roaming partners, vendors, and internal AT&T organizations, including network engineering, operations, and customer-facing support groups, to investigate and resolve reported network issues. All incidents are managed through a ticketing system and require the use of various network monitoring and troubleshooting tools to diagnose and resolve problems efficiently.

Team members are expected to become knowledgeable across a broad range of wireless technologies and architectures, including 5G, VoLTE, LTE, UMTS/3G, and GSM/2G networks. The ability to work independently, prioritize tasks, and collaborate effectively within a team environment is essential.

What you’ll do:

• Investigate and resolve moderate to highly complex roaming network issues impacting domestic and international customers.
• Analyze wireless network performance and service-impacting events across multiple wireless technologies and network architectures.
• Collaborate with domestic and international roaming partners, vendors, and internal AT&T teams to identify root causes and implement solutions.
• Utilize network troubleshooting tools, performance monitoring systems, and ticketing platforms to manage and resolve incidents.
• Document investigations, findings, and resolutions in a clear and professional manner.
• Participate in troubleshooting efforts involving voice, messaging, and data services across multiple wireless technologies.
• Monitor ongoing issues and provide timely updates to stakeholders.
• Contribute to continuous improvement initiatives and operational process enhancements.
• Work independently while also supporting team objectives and knowledge sharing activities.

What you’ll need:

• Required Experience:

  • 1+ years of related experience in area of professional responsibility

• Desired Education:

  • Bachelor’s degree (BS/BA) preferred.

Supervisor: No

Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Specialist Network Technology Support jobs earn between $77,800.00 - $116,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Alpharetta, Georgia, Atlanta, Georgia

Salary Range:

$77,800.00 - $116,800.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.