Waitstaff

Waitstaff for Prego (Italian Restaurant)
Position Purpose
Responsible for providing service to Restaurant and Bars guests. Service includes but is not limited to activities such as serving meals, assisting with problems and providing information.

Essential Job Functions

Customer Service
• Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact.
• Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.
• Attend to guest’s request or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.
• Assist in taking reservations and seating guests when necessary.
Functions
• Complete assigned side work including but not limited to folding napkins, cleaning and filling salt, pepper and sugar, polishing silver and glassware before service.
• Maintain and monitor freshness of products served including, but not limited to butter, milk and coffee.
• Accept and record orders. Assist guest with any questions regarding food preparation and beverage service.
• Present food and beverages to guests in the manner prescribed by hotel standards.
• Ensure all tables and chairs are in good repair and arranged properly for specific function. Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of any problems.
• Ensure tables are set to specific standards.
• Utilize computer to record, update and place order, generate and close check.
• Present accurate check for payment when requested or at end of meal. Accept payment for services rendered and input payment into computer.
• Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of work shift including but not limited to replenishing silverware and linen.
• Transport dirty dishes to dishwasher area when necessary.
Other
• Assist with related duties and special projects as requested.
• Attending training sessions set out by the Westin Resort to ensure continued personal development.

Requirements
To comply with the American with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the essential duties of the job.

Required Knowledge and Skills:
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Ability to focus and maintain attention to the performance of tasks despite periods of interruptions.
• Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to maintain good relations with staff and guests.
• Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
• Ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations.
• Must be able to convey positive image of self and hotel.
• Knowledge and ability to set up and disassemble linens, tables, china, flat, and glass wares to conform to hotel standards.
• Knowledge and ability to maintain state and federal health code standards.
• Ability to operate computerized order system.
• Must be able to understand and comply with safety precautions in use of chemicals.

Qualifications:
High School or equivalent education required.
Additional Eligibility Qualifications
None

Special Position Requirements:
• All employees must maintain a neat, clean and well-groomed appearance.
• Must be able to obtain and maintain a health certificate during employment.
• Must be able to obtain and maintain an ABC license during employment.
• Must be able to obtain and maintain a CPR certificate during employment.

Preferred Education and Experience
Minimum one year customer service or cashier experience in a similar first-class hotel environment preferred.
Preferred Eligibility Qualifications

Other Duties:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.