Facility Operations Manager

Position Summary

As the Facility Operations Manager, you will be responsible for ensuring the optimal functioning of our properties. You will organize and build a high-performing team, establish and maintain systems and processes, track and report on financials, and be accountable for the overall cleanliness, safety, and efficiency of our facilities. The ideal candidate has a proven track record of attracting and retaining top talent, a keen eye for detail, and the ability to operate efficiently while maintaining exceptional standards.

Key Responsibilities

1. Team Leadership & Management

   • Recruit, hire, and retain A-player maintenance, cleaning, and landscaping staff.
   • Provide consistent coaching, performance feedback, and professional development opportunities to ensure strong team engagement and minimal turnover.
   • Establish a culture of ownership, accountability, and continuous improvement across all staff.

2. Operational Oversight

   • Develop, implement, and refine systems and processes to ensure efficient day-to-day operations of all facilities.
   • Schedule and oversee routine and preventative maintenance to ensure facilities operate at the highest standard.
   • Manage third-party vendors and service providers as needed, ensuring quality and cost-effectiveness.

3. Financial Management & Reporting

   • Track operational expenses and manage department budgets, ensuring compliance with financial targets.
   • Bill appropriate cost centers accurately and maintain transparent financial reporting.
   • Identify and implement cost-saving opportunities without compromising service quality or safety.

4. Facility Maintenance & Safety

   • Maintain safe working conditions and ensure compliance with local regulations.
   • Develop and implement emergency response and evacuation procedures.
   • Monitor and improve the security, cleanliness, and aesthetics of all facilities through clear standards and regular inspections.

5. Continuous Improvement

   • Implement best-in-class facilities management practices, embracing technology and innovation where beneficial.
   • Measure and report on Key Performance Indicators (KPIs) to continuously improve service levels and operational efficiencies.
   • Stay current on industry trends, tools, and techniques to ensure our facilities are managed at an exceptional level.

6. Stakeholder Communication

   • Serve as the primary liaison between facilities operations and other departments or leadership teams.
   • Provide clear, regular updates on facilities projects, budgets, and operational status to management and relevant stakeholders.
   • Collaborate with cross-functional teams to anticipate and address facilities-related needs.

Qualifications

• Education & Experience

  • Proven leadership experience with a demonstrated ability to attract, develop, and retain top talent.

• Skills & Competencies

  • Excellent organizational and project management skills, with the ability to handle multiple priorities in a fast-paced environment.
  • Strong financial acumen, with the ability to create and manage budgets, monitor cost centers, and analyze spending.
  • Demonstrated knowledge of safety and regulatory compliance.
  • Adept at implementing systems, processes, and technology solutions that streamline facility operations.
  • Outstanding communication and interpersonal skills, with a collaborative and team-oriented approach.
  • Proactive problem-solver with a keen attention to detail and high standards for quality and performance.

Why Join Us?

• Impact & Autonomy: Lead a team that directly influences the comfort, safety, and well-being of our entire organization.

• Growth & Development: We foster a culture of continuous learning and professional development, offering ample opportunities for advancement.

• Collaborative Environment: Join a supportive, dynamic team committed to excellence, innovation, and operational efficiency.

Know someone that might be a fit for this role?

Earn $2,000 by referring them to this job. As long as they work for us for at least 3 months and they add your name & phone number to the “Referred By” field when they submit their application, you’ll earn the bonus.