Reservations Agent

Job Summary

• The successful candidate will be responsible for providing excellent customer service to our guests, ensuring all reservations are handled efficiently and accurately.
• Duties and Responsibilities:
• Respond to customer inquiries via telephone, email, and in-person regarding reservations and booking requests.
• Process customer reservations and bookings in the reservations system.
• Monitor and update customer information in the reservations system.
• Ensure all customer requests are met in a timely and courteous manner.
• Assist with the preparation of reports and other administrative duties as required.
• Provide assistance with other customer service related duties as needed.
• Ensure all policies and procedures are adhered to.

Minimum Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or reservations role.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office.
• Knowledge of reservation systems is an asset.
• Ability to work flexible hours, including evenings and weekends.