Service Manager

Nova Measuring Instruments Korea is looking for a service manager who is a self-starter, has a positive attitude, is a team player, and can support and manage FSEs and our systems at our customer sites in a professional manner and focuses on all service’s business aspects. Planning and overseeing new initiatives, research and developing new opportunities, increasing value to the customers, attending customer’s meetings. Work closely with the account, sales team and service teams and HQ service managers.

• Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
• We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
• We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

We simply do things differently. What about you?

You’ll be joining the Nova Measuring Instruments Korea

We are a collaborative and familial environment. We thrive on our teamwork and pride ourselves in our winning attitude.

Role Responsibilities

The Service Manager is responsible for leading Nova Korea's service operations, ensuring customer success, operational excellence, and business growth across assigned customer sites in Korea. The role includes team leadership, customer relationship management, technical escalation ownership, and service business development.

• Customer Insight & Planning: Interpret client needs into efficient team action plans.
• Technical Leadership: Provide technical leadership and coaching to field service engineers while ensuring effective utilization of internal technical resources. .
• Workflow Implementation: Drive operational excellence by implementing service processes, quality standards, and continuous improvement initiatives. .
• Project Engagement: Involve in all project phases from Evaluation to Acceptance.
• Flexible Task Management: Handle diverse tasks and resource sharing as needed.
• Escalation Management: Own customer escalations and coordinate cross-functional teams to ensure timely resolution and customer satisfaction. .
• Technical Liaison: Ensure resolution of technical issues in collaboration with Service and PD teams.
• Knowledge Management: Oversee knowledge sharing and collaboration at the site.
• Business Development: Identify customer needs, support sales opportunities, promote service offerings, and contribute to service revenue growth.
• Opportunity Identification: Identify and engage new business prospects.
• Team Support: Backup engineers and ensure continuous service delivery.
• Performance Monitoring: Monitor team performance, competency development, inventory management, and service operation effectiveness. .
• Customer Relationship management : Build and maintain strong relationships with customer management teams, ensuring high customer satisfaction and long-term partnership.
• Service Performance Management : Monitor and drive key service KPIs including response time, uptime, customer satisfaction, utilization, productivity, and service quality.
• People Leadership : Recruit, coach, develop and evaluate service engineers while fostering a high-performance and collaborative culture

Requirements

• 10+ years of experience in semiconductor equipment service, including team leadership responsibilities·
• Technical degree required in relevant fields
• Previous experience working with multi-discipline complex capital equipment, ideally semiconductor manufacturing or related industries
• Knowledge in metrology and analysis equipment
• 20% domestic and overseas travel
• Experience in Semiconductor Process/Process Control market is an advantage
• Business knowledge and experience, especially in services
• Fluent in English
• Leadership Experince : Proven experience leading field service or customer support teams
• Customer Facing Skill : Strong customer relationship and stakeholder management skills.
• Communication : Excellent communication, presentation, and problem-solving skills.

*Get to know us better:*

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at talent@novami.com