Partner Relations Manager

The Role:

We are looking for a passionate and self-motivated professional to join our Partner Relations team. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include:

• Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximize lifetime value
• Act as the main contact for Partners, fostering strong relationships through personalized support
• Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
• Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services
• Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
• Communicate ideas and suggestions for platform improvements to the Business Development teams
• Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
• Undertake any other relevant task as assigned

Main requirements:

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Kazakh and Russian speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

Benefit from:

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Speak Your Strength – Language Proficiency Check
• Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!