Customer Service Specialist

PPG Tikkurila is a leading global supplier of paints, coatings, and specialty materials. We are known for our high quality, long-term commitment to sustainability, and a broad range of professional services.

We are currently seeking a driven Customer Service Specialist who will play a central role in a thriving organization with a positive corporate culture, dedicated colleagues, and a clear focus on the environment and sustainability.
We are on an extensive growth journey with big plans for the future—here you have the opportunity to represent strong products and a globally recognized brand.

Responsibilities:

• Executing B2B orders
• Communicating with B2B clients
• Managing complaints
• Working with the ERP system (Microsoft Dynamics AX)
• Sharing order statuses and product updates internally with colleagues
• Preparing and submitting product packaging reports to environmental institutions
• Coordinating e-commerce: fulfilling orders and communicating with B2C clients (during backup periods)

Requirements

• At least 2 years of experience in customer service
• Basic computer literacy and experience with an ERP system (Microsoft Dynamics AX)
• Ability to solve problems constructively and promptly
• Knowledge of business ethics and professional customer service principles
• Ability to work independently and as part of a team
• Strong memory and ability to multitask effectively with multiple orders
• Proficiency in English

What We Offer

• Experience in an international, successful, and stable company
• A dedicated buddy during your first days
• Professional and friendly team
• Continuous training and development opportunities
• Discounts on company products
• Health insurance
• Monthly salary 2100-2300 Eur (Gross) with taxes

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.