Director of Operations
- Hilton
- Maldives
- MVR 900,000 – MVR 1,200,000
A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Office, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members’ trainings. He / she ensures the highest levels of customer satisfaction.
•Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, CD, DOF & HRD.
•In-charge of Front Office, Kids Club, Housekeeping, Security, Engineering, Food and Beverage, Kitchen, Spa and Recreation as well as Food Safety.
•Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
•Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition.
•Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
•Assist the General Manager in all activities and functions related to the daily operations of the hotel.
•Acting deputy in the General Manager’s absence.
Skills
- Hotel Operations Management
- Budgeting and Cost Control
- Guest Satisfaction Management
- Staff Training and Development
- Food and Beverage Management
- Housekeeping Management
- Strategic Planning
