HR Operations Supervisor

Location(s)

Katowice, Slaskie

Company

Koch

Career Field

Human Resources

Job Number

193534

Your Job

As an HR Operations Superviso r at Koch in Katowice, Poland, you will lead and develop a team of HR Operations Specialists responsible for delivering accurate, compliant, customer-focused HR services across the entire employee lifecycle (hire to retire) for approximately 15,000 employees across EMEA.

In this role, you will combine strong knowledge of Polish labor law with hands-on operational leadership to drive operational excellence, build scalable processes, establish clear ownership, and support a growing business in a continuously evolving environment. Working closely with Business HR, Payroll, Recruiting, HR Technology, Compliance, and business leaders, you will translate legal and business requirements into practical HR processes while creating a culture of accountability, learning, continuous improvement, and exceptional customer experience that adds real value to our employees and the business.

Our Team

You will be part of a dynamic EMEA HR Operations organization supporting employees and leaders across multiple businesses, working closely with HR Business Partners and regional stakeholders to deliver consistent, high-quality HR services that make a real impact.

Our team operates in a growing and evolving environment where services, processes, and capabilities continue to be built and strengthened. We are focused on operational excellence, local compliance, scalable solutions, and creating an outstanding employee and supervisor experience. As a Supervisor, you will provide direction, develop talent, build strong partnerships, and encourage your team to challenge the status quo, simplify processes, drive continuous improvement, and create sustainable value for both employees and the business.

What You Will Do

• Lead, coach, and develop a team of HR Operations professionals, setting clear expectations, decision rights, priorities, and measures of success.
• Oversee end-to-end employee lifecycle operations, including hires, contracts and amendments, employee data changes, time and attendance inputs, leaves, benefits administration, pay-related changes, transfers, reorganizations, and exits.
• Serve as the HR Operations subject-matter expert for Poland, ensuring processes, documentation, and controls align with Polish labor law, statutory requirements, data privacy regulations, company policies, and internal compliance standards.
• Monitor developments in Polish employment legislation and translate changes into practical process updates, controls, communications, training, and system requirements in partnership with HR Compliance and Employment Legal.
• Build and stabilize HR Operations capability in a growing and challenging business environment, establishing fit-for-purpose processes, service standards, governance, documentation, and escalation paths.
• Balance day-to-day operational excellence with long-term process improvements, leading effectively through ambiguity, changing priorities, increasing volumes, and evolving business needs.
• Own service quality, compliance, and operational performance by using meaningful metrics, quality reviews, root-cause analysis, customer feedback, and risk assessments to improve outcomes.
• Identify and implement opportunities to simplify, standardize, automate, and expand HR Operations services while preserving appropriate local requirements and controls.
• Act as an escalation point for complex or high-risk operational cases, ensuring timely decisions, clear communication, appropriate documentation, and effective handoffs across teams.
• Build trusted partnerships with Business HR, Payroll, Recruiting, Total Rewards, HR Technology, Compliance, and business leaders to clarify ownership and deliver seamless outcomes.
• Lead projects, transitions, and change initiatives, including process design, knowledge transfer, readiness assessment, stakeholder communication, adoption, and post-implementation stabilization.
• Protect confidential employee and business information and ensure the team accesses and uses data only for legitimate business purposes.

PBM Supervisor Expectations

• Model Principle Based Management in daily decisions and help team members understand how PBM principles apply to their roles, priorities, and interactions.
• Know team members well enough to understand their talents, motivations, and comparative advantages; align responsibilities accordingly and create meaningful development opportunities.
• Set clear role expectations and hold yourself and others accountable for commitments, quality, behavior, and results aligned with Our Values.
• Provide timely, direct, and constructive feedback; conduct purposeful one-to-ones and performance discussions; recognize and reward meaningful contribution.
• Empower employees by clarifying decision rights, removing barriers, delegating effectively, and encouraging critical thinking rather than creating dependency on the supervisor.
• Create an environment where employees respectfully challenge ideas, share knowledge, experiment, learn from outcomes, and proactively solve problems.
• Apply economic thinking when prioritizing work and investments, considering risk, opportunity cost, scalability, and long-term value creation.
• Build strong knowledge networks and promote collaboration across functions, countries, and teams to achieve mutual benefit and superior results.
• Connect daily work to Koch’s vision and business priorities, helping employees understand how their contribution creates value for customers and the enterprise.

Who You Are (Basic Qualifications)

• Fluent in Polish and English, with strong written and verbal communication skills.
• Demonstrated experience and in-depth knowledge of HR Operations, including supervisory responsibilities.
• Strong practical knowledge of Polish labor law and the ability to translate legal requirements into clear, workable operational processes and controls.
• Proven HR Operations experience in a greenfield, start-up, rapidly growing, or similarly challenging business environment is required.
• Demonstrated ability to build or significantly improve processes, operating routines, team capability, service standards, and stakeholder partnerships in an environment with ambiguity and change.
• Strong judgment, analytical thinking, and problem-solving skills, including the ability to identify root causes and make risk-informed decisions.
• Experience managing operational performance through service metrics, quality controls, workload planning, and continuous improvement.
• Ability to lead multiple priorities, complex cases, and change initiatives in a fast-paced environment while maintaining accuracy and compliance.
• Strong customer focus and the ability to build credibility with employees, supervisors, HR partners, and business leaders.
• High standards of integrity, confidentiality, ownership, and attention to detail.
• Proficiency in Microsoft Office; experience with case management and Human Capital Management systems.
• Willingness to work onsite 2–3 days per week.

What Will Put You Ahead

• Experience establishing or scaling an HR Operations or shared-services capability in Poland.
• Experience supporting a manufacturing, multi-entity, or multinational organization with complex local operational requirements.
• Experience partnering with payroll providers, labor-law specialists, works councils or employee representatives, and government or statutory bodies.
• Demonstrated success leading process transitions, service expansions, automation, system implementations, or organizational change.
• Experience using quality assurance, customer insights, and operational data to strengthen team performance and service delivery.
• A track record of developing self-reliant teams, strengthening ownership, and creating measurable operational value through PBM.
• Additional European language capability.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

What Do We Offer

• Hybrid model of work and flexible working time.
• Private medical health care and life insurance.
• Sport card.
• Fruits and snacks at the office.
• Smart Lunch at the office.
• Employee assistance program.
• Team building events.
• Internal and external trainings.
• Work in Principle Based Management environment, where we promote honesty and respect, we prefer self-reliant employees with initiative over micromanagement, we openly share the knowledge and expect employees to be eager to learn (https://principlebasedmanagement.com/).

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