Analyst Application Support

About this Position

What you´ll do

• Support users of our Planview application and act as the main contact for access requests, system settings, and general user support.
• Manage and prioritize tasks in the team backlog, working closely with business stakeholders.
• Troubleshoot technical issues and coordinate their resolution.
• Monitor incidents and keep users informed about progress and solutions.
• Support testing activities and validate new enhancements.
• Track key deliverables, project milestones, and team KPIs.
• Assist with process automation monitoring and other ad hoc business requests.
• Provide technical support during user trainings when needed.

What makes you a good fit

• Good command of English.
• Excellent communication and stakeholder management skills.
• Experience in application or technical support is an advantage.
• Solid Excel skills & knowledge of Power BI, SharePoint, Azure DevOps or similar tools is a plus.
• Strong problem-solving mindset and attention to detail.
• Ability to work independently and collaborate effectively within a team.
• Well-organized, proactive, and eager to learn new skills.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
• Diverse national and international growth opportunities
• Globally applicable well-being standards, including health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• 13th salary, incentives
• Cafeteria benefit system, Multisport card
• Henkel shop and Henkel nursery school
• Extra paid days off for special events, referral and relocation bonus

Salary: €1,600 – €1,800 gross per month. The advertised amount represents a starting salary range. The final salary will be determined based on the above criteria and confirmed after the interview process.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.