Event Operations Manager

Company Description

Tersane İstanbul is one of Turkey’s most ambitious waterfront destination projects, bringing together hospitality, culture, gastronomy, retail, events, and lifestyle experiences in a unique historic setting.

We are looking for a creative, detail-oriented, and highly motivated "Event Operations Manager" to join our team.

Job Description

• Take full operational responsibility for all ticketed events taking place across Tersane İstanbul, ensuring seamless planning, coordination, execution, and post-event follow-up.
• Manage the end-to-end operational process of ticketed events, including venue readiness, guest flow, access and entrance operations, ticketing coordination, crowd management, staffing, security, technical requirements, and event-day execution.
• Plan, coordinate, and oversee the operational delivery of events from initial planning through to execution and post-event evaluation.
• Work closely with internal departments, including F&B, Culinary, Security, Engineering, Housekeeping, Sales, Marketing, Finance, and other relevant teams, to ensure seamless event operations.
• Coordinate with external suppliers, agencies, production companies, contractors, entertainers, and event partners.
• Prepare detailed event operation plans, timelines, function sheets, floor plans, staffing requirements, and operational checklists.
• Conduct pre-event site inspections and operational briefings with all relevant teams and stakeholders.
• Act as the key operational point of contact during events, ensuring effective communication and immediate resolution of operational challenges.
• Monitor event execution on-site and ensure that service, timing, guest experience, safety, and operational standards are consistently maintained.
• Ensure smooth coordination of guest arrival, ticket checks, accreditation, access control, seating/standing areas, queue management, and exit operations for ticketed events.
• Manage event schedules, operational deadlines, and multiple events simultaneously while maintaining a high level of attention to detail.
• Ensure all events comply with company policies, health & safety requirements, security procedures, and applicable legal regulations.
• Support the preparation and monitoring of event-related budgets and operational expenses.
• Review supplier quotations and coordinate procurement requirements in line with approved budgets and company procedures.
• Build and maintain strong relationships with suppliers and event partners to ensure quality, reliability, and competitive service.
• Conduct post-event evaluations, collect feedback, identify improvement opportunities, and implement best practices for future events.
• Prepare post-event reports and communicate key operational findings to management.
• Maintain a strong understanding of Tersane İstanbul’s venues, facilities, capacities, operational capabilities, and event infrastructure.

Qualifications

• Bachelor’s degree in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
• Minimum 4 – 5 years of experience in event operations, event management or a similar role.
• Proven experience in managing and executing events, preferably within luxury hotels, lifestyle destinations, venues, entertainment, or high-end event environments.
• Experience in ticketed events and large-scale guest operations is highly preferred.
• Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills with the ability to work effectively with internal teams, clients, suppliers, and external partners.
• Strong problem-solving skills and the ability to remain calm and solution-oriented in a fast-paced event environment.
• Excellent attention to detail and a hands-on approach to event operations.
• Strong knowledge of event setup, production, logistics, staffing, crowd management, ticketing operations, and technical requirements.
• Strong commercial awareness and understanding of event budgets and cost control.
• Proficiency in MS Office applications.
• Fluent in English and Turkish.
• Flexibility to work evenings, weekends, and public holidays according to event requirements.