Customer and Process Quality Consultant

İzmir, Turkey

TRY 600,000 – TRY 900,000

To maintain high standards in customer processes and quality, focusing on optimizing procedures to enhance efficiency, operational effectiveness, and overall customer satisfaction within the organization.

This role is a 6-month fixed-term contract.

Key responsibilities

Process quality; 

Scrap and FTP KPI owner – follow-up and actions
Ensure that internal quality issues are resolved in a timely manner together with other teams in the plant
Implement CAPA for internal quality issues
Work on continuous improvements by collecting and analyzing quality data
Statistical analysis
Responsible for ensuring PFMEA is up to date with support from Manufacturing team
Responsible to lead MSA and Capability topics
Ensure compliance with environmental, health, energy efficiency and safety at work standards, policies and practices in accordance with their level of responsibility

Customer quality; 

Assure customer specific requirements are satisfied in the Business Management System
Understand and ensure compliance with customer needs and requirements to develop effective quality control processes
Leader of Customer Claim
Customer Incident KPI owner - follow-up and actions.
Customer PPM KPI owner - follow-up and actions.
8D answering time to customer KPI owner - follow-up and actions.
Support Change Management with changes/deviations
Ensure that customer portals are updated accordingly and in a timely manner
Responsible for planning, organizing, and executing customer requalification tests in accordance with the audit plan

Education & Experience

Degree in Engineering
5 or more years of experience as Plant Quality and/or Customer Quality fields
Hands-on experience with statistical analysis
In-depth understanding of technical documentation
Great attention to detail and problem-solving abilities
Good analytical skills
Excellent numerical skills and understanding of data analysis/statistical methods
Additional certification in Quality Assurance (is a plus)
Minitab user (is a plus)
Outstanding communication skills
Fluent in English and Turkish (minimum B2)
Knowledge in FMEA, MSA, SPC, APQP and PPAP

-Internal Use Only: Salary

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