Waiter / Waitress

Company Description

Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Join our dynamic team as a Waiter/ Waitress in the heart of Dubai's vibrant hospitality industry! We're seeking enthusiastic and customer-focused individuals to provide exceptional dining experiences to our guests. As a key member of our front-of-house team, you'll play a crucial role in ensuring customer satisfaction and maintaining our high standards of service.

• Greet and welcome guests in a friendly and professional manner
• Take accurate food and beverage orders, communicating effectively with kitchen staff
• Serve meals and drinks promptly, ensuring quality and presentation meet our standards
• Anticipate guest needs and respond efficiently to requests or concerns
• Maintain cleanliness and organization of dining areas and service stations
• Collaborate with team members to ensure smooth service operations
• Process payments accurately and handle cash responsibly
• Upsell menu items and promote daily specials to enhance guest experience
• Adhere to all food safety, hygiene, and sanitation procedures
• Assist in setting up and breaking down dining areas for various services or events
• Participate in regular team meetings and training sessions to improve skills and knowledge
• Adapt to changing needs during busy periods, maintaining a positive and professional demeanor

Qualifications

• High school diploma or equivalent
• Previous experience in a restaurant or hospitality setting preferred
• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and professional attitude
• Ability to work efficiently in a fast-paced, high-pressure environment
• Knowledge of food and beverage menus, with a willingness to learn and expand expertise