Reservations Agent

Company Description

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place offers lifestyle accommodation and memorable moments - from rooftop views, curated events to world-class dining. Whether you're a guest or a team member, Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description

Hyde Melbourne Place is looking for a Reservations Agent to join our team. You are the first point of contact in a guest’s journey - ensuring a smooth, personalised, and efficient booking experience. You’ll lead by example, support your team, and keep operations running like clockwork. Whether it’s managing room inventory or responding to special requests, you’ll bring a mix of service flair and operational know-how to the role.

• Take lead in reservations, ensuring prompt, accurate, and friendly service;
• Handle incoming calls, emails, and online booking requests, always aiming to maximise conversion and revenue;
• Support the team with daily task management;
• Monitor room availability, track pick-up pace, and help optimise occupancy through smart inventory control;
• Ensure special requests and VIP bookings are handled with care and attention;
• Collaborate closely with Front Office, Revenue, and Sales to align on availability and guest needs;
• Assist with group bookings and liaise with travel agents, partners, and corporate clients;
• Resolve guest issues or complaints related to reservations in a professional and timely manner;
• Keep reservation systems and guest data accurate, up-to-date, and GDPR compliant.

Qualifications

ABOUT YOU

• You have previous experience in hotel reservations or front office, ideally in a supervisory or senior agent role;
• You’re confident with reservation systems (TARS experience is a big plus);
• You’re organised, reliable, and thrive on staying ahead of the curve;
• You communicate clearly and professionally – whether with guests, your team, or other departments;
• You’re a natural at balancing service with efficiency and accuracy;
• You bring a calm, solutions-oriented approach, even during busy times;
• You enjoy supporting a team and leading by example.

Additional Information

WHAT WE OFFER

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand;
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;
• The chance to challenge the norm and work in an environment that is both creative and rewarding;
• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations.

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.