Platform Senior Manager

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.

• Define and execute the DBSS Platform strategy, architecture, roadmap, operating model, budget, and governance framework.
• Lead planning, design, implementation, and operations for server hardware, Linux/UNIX and Windows operating-system platforms, storage, enterprise backup, virtualization, microservices, and private/public cloud platforms.
• Ensure highly available, secure, resilient, and high-performing infrastructure services that support business continuity and stakeholder requirements.
• Own platform capacity planning, lifecycle management, modernization, disaster recovery, data protection, restoration, and retention strategies.
• Lead platform projects, production changes, major-incident response, risk mitigation, and continuous service improvement in line with agreed SLAs and KPIs.
• Drive compliance with ISO, SOX, cyber-security, system-hardening, VAPT, internal-audit, incident, problem, change, demand, and capacity-management requirements.
• Lead budgeting, procurement, technical and commercial evaluation, contract and AMC management, vendor governance, SLA performance, renewals, warranty, support, lifecycle planning, and cost optimization for servers, storage, SAN switches, network switches, routers, firewalls, DLP, and other network-security products.
• Build a high-performance team through clear priorities, coaching, workload management, capability development, succession planning, and regular performance feedback.

Academic Qualification

• B.Sc. in Computer Science and Engineering, Electrical and Electronic Engineering, or another IT-related discipline from a recognized university.

Job Experience Required

• 10–12 years of experience in IT infrastructure architecture, planning, and operations, preferably within telecommunications or another large enterprise.
• At least 5–6 years of experience in a managerial or senior leadership role.
• Proven experience leading end-to-end service delivery across Linux/UNIX, Windows, on-premises, and cloud infrastructure, including build, test, transition, and run.
• Demonstrated experience in platform service management, solution design, project delivery, documentation, risk management, quality assurance, and vendor governance.
• Hands-on managerial experience in hardware and security-product contract management covering servers, storage, SAN switches, network switches, routers, firewalls, DLP, warranties, AMCs, licenses, renewals, support entitlement, and vendor SLA governance.
• Experience with enterprise IT, cloud, microservices, OSS/ESS/DSS/BSS environments, and telecom service-management processes is preferred.

Required Capabilities

• Expert knowledge of virtualization, Linux/UNIX and Windows platforms, cloud, containerization and microservices, storage, enterprise backup, and disaster recovery.
• Strong capability in infrastructure architecture, capacity planning, high availability, load balancing, performance optimization, security, and lifecycle management.
• Advanced understanding of IT service management, operational automation, incident/problem/change management, and SLA/KPI governance.
• Proven experience with ISO, SOX, cyber-security, hardening, VAPT, internal audit, and risk-management controls.
• Strong budgeting, procurement, commercial evaluation, negotiation, and contract-management skills, including AMC, warranty, license, renewal, support-entitlement, vendor-performance, and cost-optimizations governance across infrastructure and security products.
• Sound knowledge of DevOps practices and tools, containerization and SRE .
• Excellent leadership, stakeholder management, communication, presentation, analytical, and decision-making skills.
• Ability to translate business requirements and technology trends into practical, scalable, and future-ready platform roadmaps.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country. Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape. At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.