CRM Leader

Purpose of the Job

Maintain customer structure and ensure proper placement and upgrade of customers. Measure the performance of CMT teams through proper application of CRM policies and procedures.

Job Description

• Lead a portfolio of initiatives, build consensus, and drive the adoption of best practices, capabilities, and tools the collectively make commercial excellence a differentiating core competency, supporting customer relationships, driving revenue growth, and the acquisition, development and retention of outstanding sales and talent.
• Evaluate performance metrics for the teams to identify opportunities and presents recommendations for improvements.
• Drive key business insights through supporting the design of dashboards to track team effectiveness and ensure the adoption of best practices and sales automation tools (salesforce.com)
• Ensure establishment of sales plans and provide analysis and controls through sales reporting, forecasting, and sales performance measures.
• In conjunction with the business units, links commercial strategies and initiatives supporting opportunity identification and the development of metrics used to measure our success.
• Oversee and Support the adoption of recommended improvements in processes and practices within the country/station level. Notifies non-compliance to initiate corrective measures.
• Perform market research, analysis and benchmarking (competitor capability/solutions, best practices, business needs etc). Under guidance, translate into meaningful tactical recommendations and ensure recommendations are aligned with global development/direction
• Enhance customer satisfaction through delivering special requirements
• Ensure delivering revenues vs targets reports on monthly basis to CMT and country manager
• Ensure validity of customer data on system
• Manage accounts and generating process with CMT
• Confirm accounts opening process
• Develop standardized offers and preparing special rates once required
• Update and modify all changes to customers’ data

Job Requirements - Experience and Education

• Bachelor’s degree in business administration any related field
• 3- 5 years’ experience in Sales Management, Sales Operations, or Commercial Finance
• Strong Communication and interpersonal skills
• Advanced analytical skills
• Skilled at negotiating contracts with clients and effectively selling Aramex services

Work location: 6th of October Industrial zone

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Financial Acumen

Team Collaboration

Adaptability

Business Acumen

Communication Skills

Analytical Skills

Commercial Acumen

Customer Centric Mindset