Key Accounts Leader

Role Summary

The Key Accounts Leader serves as the primary commercial and strategic interface between our organization and its most critical industrial manufacturing partners. This role exists to secure long-term partnerships, drive organic revenue growth, and ensure the seamless delivery of complex Electronics Manufacturing Services (EMS) . Success is measured by account retention, the realization of up-sell opportunities, and the maintenance of healthy commercial margins across a high-value portfolio.

This is a Full-time, Mid-Level (Senior IC) position operating in a Hybrid capacity with a requirement for regular travel to client sites across the UK.

Work Setup & Collaboration

• Hybrid Flexibility: Enjoy a balance of remote work and office presence, with the autonomy to manage your own travel schedule to meet client needs across the UK.
• High Autonomy: As a key member of a specialized team (11-50 employees), you will have significant ownership over account strategy with minimal day-to-day oversight.
• Cross-Functional Synergy: Work closely with Engineering, Procurement, and Operations to ensure manufacturing output aligns perfectly with technical client specifications.
• Industry Compliance: Operate within the rigorous quality and regulatory frameworks required by the aerospace, medical technology, and clean energy sectors.

What You'll Do

• Own the commercial lifecycle for a portfolio of enterprise accounts, acting as the lead point of contact for all strategic discussions.
• Develop tailored account plans that map out long-term growth trajectories, identifying specific opportunities for cross-selling and up-selling.
• Lead complex negotiations for contract renewals, multi-year framework agreements, and pricing structures to safeguard profitability.
• Manage engineering-change cost adjustments , ensuring that technical pivots are captured and reflected in commercial billing.
• Bridge the gap between client requirements and internal capabilities, translating complex PCBA and box-build needs into actionable production goals.
• Monitor supply chain constraints and market developments to proactively advise clients on risk mitigation and lead-time management.
• Conduct regular Business Reviews (QBRs) to report on performance, quality metrics, and future project pipelines.
• Drive account retention by resolving high-level escalations and maintaining deep relationships with client-side stakeholders.
• Collaborate with the leadership team to provide accurate revenue forecasts and market intelligence that informs company growth strategy.

Success Indicators

• Account Retention: Maintain a 95% or higher retention rate across the assigned strategic account portfolio.
• Organic Growth: Achieve a 10–15% year-over-year increase in revenue through up-selling and new program identification.
• Margin Protection: Ensure all contracts and engineering changes are priced to meet or exceed established gross margin targets .
• Client Satisfaction: Consistently achieve high scores in annual client audits and performance reviews.

Required Qualifications

• Industry Expertise: At least 5–7 years of commercial account management experience within EMS, component distribution, or high-tech manufacturing .
• Revenue Management: Proven track record of managing and growing accounts generating multi-million-pound annual revenue streams .
• Negotiation Prowess: Advanced experience handling multi-year commercial framework agreements and complex pricing models.
• Technical Literacy: Strong understanding of PCBA, sub-assembly, and full box-build manufacturing processes.
• Sector Knowledge: Familiarity with the quality standards and procurement cycles of the Aerospace, Medical, or Industrial Automation industries.
• Mobility: A valid UK driver’s license and the willingness to travel extensively to client sites as required.
• Communication: Exceptional written and verbal communication skills for high-stakes stakeholder management and complex reporting.

Nice to Have

• Experience working in a small-to-medium enterprise (SME) environment where adaptability is key.
• Direct exposure to Clean Energy or Green-Tech manufacturing requirements.
• Familiarity with ERP/MRP systems used for tracking manufacturing production and commercial billing.
• A degree-level qualification in Engineering or Business Management .

About the Team/Environment

We operate in a high-velocity professional services environment where precision and quality are non-negotiable. As a compact team of 11-50 people, we value agile decision-making and high individual accountability. Our culture is built on technical excellence and the ability to solve complex manufacturing challenges for some of the UK’s most innovative industrial brands.