Intercompany Customer Service

Areas of responsibility

Intercompany Sales (INCO):

• Prepares and sends responses to RFQs in cooperation with technical department
• Receives the order
• Books the required metals, based on customer instructions and metal hedging rules
• Requires the SAP codes from the Technical Department
• Registers the orders in SAP, following the order requirements (drum lengths, tolerances, delivery addresses, etc.)
• Follows up the order with the competent people in the factory
• Gives early warning of possible delays or any changes in promised delivery times/packing
• Checks the orders for delivery and informs about the shipment date
• Makes sure that delivery instructions are kept (correct delivery address in the sales order)
• Prepares the request for approval for vested stock (if any) at the end of each month
• Invoices the relevant shipments & transportation invoices to the customers and provides to them the relevant scanned copies of their invoices at the end of the month
• Participates in the weekly S&OP with customer
• Prepares metals report

Scrap Materials Handling (cables):

• Receives from Logistics the notification for when relevant scrap material will be shipped (by email, with detailed information for each shipment, i.e. customer, product, estimated quantity)
• Registers the sales orders in SAP system and informs the Logistics chain about them
• Adjusts the pricing for the cable scraps according to the relevant contracts in effect and the ruling metal prices of the period
• Issues the relevant metal booking forms, according to the requirement of the customer and the metal hedging rules
• Issues the relevant invoices and sends them to the people instructed to
• On a monthly basis:
• he/she clears the adjustment of the cable scraps and sends the relevant debit/credit notes and sends them to the people instructed to
• he/she performs the final clearance of the adjusted cable scrap invoices for the final metal contents weighed by our customer(s)

Other tasks:

• Acts as back up for non-cable scrap materials handling

Required skills and qualifications

• Bachelor’s Degree in Economics/Business Administration/Engineering
• English language (fluent)
• Excellent Office knowledge (excel will be a plus)
• ERP systems (SAP will be a plus)
• Communication skills & team player
• Customer focus
• Pro active and accurate