L2 Production Support Engineer

"L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting a very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients.

Responsibilities:
Troubleshooting & Incident Management –

• Manage and Lead service restoration/recovery of applications.

• Ability to drive production incident bridge calls for P1 and high priority P2 incidents.

• The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure)

• Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.

• Assess & recommend solutions for permanent fixes to improve application stability and resiliency.

• Review production related changes upon risk assessments.

• Should be open to learn new technologies/tools.

• Very Good Working knowledge on the ITSM processes.

Required Qualifications:
Bachelor’s degree in Computer Science or similar field; or equivalent work experience.
Experience with two or more technologies listed below:

• Core-JAVA
• Linux/Unix
• Oracle/SQL Server
• Service Now
• Informatica Power Center
• AWS Fundamentals
• UNIX Scripting
• ITIL Understanding
• Docker
• Kubernetes
• Workload Scheduling tools
  Preferred Qualifications:
• Hands on experience in Cloud administration and Devops tools is a plus
• Hands on experience in supporting applications hosted on AWS and AWS Managed Services.
• Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus.
• Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.
• ITIL framework certification is a plus.
• Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).