Application Support Analyst

Section

Details

Job Description

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Manage end-to-end workflow implementation and production support.

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Gather business requirements from Operations and clients and convert them into workflow configurations.

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Configure projects, workflows, UI fields, validations, user roles, and quality processes.

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Coordinate with Developers, QA, Automation, and Operations teams for timely implementation.

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Perform testing, production validation, and ensure smooth deployment of changes.

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Troubleshoot production issues and provide quick resolutions with minimal business impact.

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Prepare technical documentation and user guides.

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Support continuous process improvements and platform enhancements.

Requirements

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Good understanding of Low Code No Code platforms and workflow configurations.

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Basic knowledge of JavaScript, JSON and Excel.

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Strong analytical and problem-solving skills.

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Ability to understand business requirements and translate them into technical solutions.

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Good communication and coordination skills with stakeholders.

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Ability to manage multiple projects and priorities simultaneously.

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Experience in workflow platform testing, validation, and production support.

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Bachelor’s degree in computer application or computer science

Roles & Responsibilities

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Create and configure new workflow based on business requirements.

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Implement workflow changes, UI modifications, validations, and custom JavaScript logic and batch setup, user access, defining task allocation, and quality workflows.

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Coordinate with internal teams for change requests, enhancements, and bug fixes.

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Perform testing on new features, conduct UAT, and validate changes before production release.

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Investigate production issues, perform root cause analysis, and coordinate timely resolutions.

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Monitor project implementation status and communicate updates to stakeholders.

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Prepare technical documentation for knowledge sharing.

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Support multiple client projects while ensuring timely delivery and quality standards.

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Provide knowledge transfer and backup support to ensure business continuity.

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Be flexible to provide support based on business needs, including after-office hours and weekends, when required.

Application Support Analyst – IJP Eligibility Criteria

1. Experience

• Minimum 6 months of experience in the current role .

• Basic proficiency in the MS Office Suite is required.

• JavaScript and Json

  as added advantages.

2. Performance

• Should have consistently met or exceeded performance expectations during the last three appraisal cycles .
• Should have no active Performance Improvement Plan (PIP) or disciplinary action within the last six months .

3. Skills & Competencies

• Strong communication and presentation skills .
• Good product and process knowledge .
• Proficiency in MS Office and basic reporting .
• Ability to analyse issues, identify Root causes, and provide effective solutions will be an added advantage.

4. Attendance & Professional Conduct

• Consistent attendance with no major attendance or policy violations .
• Demonstrates a positive attitude, professionalism, and willingness to learn .

5. Internal Requirements

• Employees must have completed a minimum of 6 months in the current project , wherever applicable.

• Manager's recommendation is mandatory

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• Employees must inform their current reporting manager before submitting their IJP application .

6. Who Can Apply?

• Process Associates and above

  who meet all the above eligibility criteria are encouraged to apply.

7. Cooling-Off Period

• To encourage thoughtful applications and minimize mid-process withdrawals, employees who voluntarily withdraw their IJP application after submission will be eligible to apply for another IJP only after completing a 3-month cooling-off period .