Customer Support Executive

Ø Purpose of Position

• The job incumbent is responsible to. Handling and Register of sample as per Customer/Regulatory requirement.
• The position performs in line with the Bureau Veritas Lab testing activities including the BV Code of Ethics and the BV Group policy.

Ø Major Responsibilities

• Report to the section In-Charge
• Receipt and safe handling of the samples.
• Verification and safe storage of the samples as per requirement indicated.
• Assortment and safe storage of the samples department wise.
• Review the test request forms as well sampling data sheets as per NABL, EIC, APEDA, FSSAI, BIS etc
• Registration and safe handling of the samples until the delivered to concerned section as per procedure
• Sample delivery acknowledgement from delivered section
• Day to day recording & maintaining of sample delivery register
• Day to day recording & maintaining of job card acknowledgements register
• Other tasks as required.

Ø Roles & Responsibilities for HSE

• Must comply the BV Cardinal Safety Rules in all situations.
• To comply company HSE requirements e.g. policies, Procedures, guidelines etc. and local legal requirements on HSE as applicable
• To take care of own health and safety as well as colleagues and others.
• Immediate reporting of any shortcomings on HSE i.e. any incident, unsafe work practices / conditions to his/her immediate Line Managers.

Ø Criteria for Performance Evaluation (KPIs)

• Receipt and safe handling of the samples.
• Verification and safe storage of the samples as per requirement indicated
• Registration and safe handling of the samples until the delivered to concerned section as per procedure.

Ø Qualification and Experience

• Graduate with Chemistry or related Background in food testing industry

• Min 3-4 years’ experience in relevant field

• Skills & Qualities:

• Knowledge on sample Registration

• Excellent communication Skill