P2P Supervisor

General Information

Job ID

36973

Location

Kuala Lumpur, Malaysia, Malaysia

Work Types

Full Time

Categories

Internal Finance

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

Manage P2P team performance and delivery, ensuring high-quality execution, compliance, and continuous improvement. Lead a P2P team by managing operational performance, people development, workload capacity, and service delivery to achieve business objectives and customer expectations. Own team performance and engagement while driving continuous improvement and operational excellence.

Key Responsibilities

• Manage team performance, productivity, engagement, and development through regular coaching and feedback
• Conduct performance reviews and address employee performance issues in accordance with company guidelinesIdentify capability gaps and implement development plans to strengthen team performance
• Own performance delivery (KPIs, SLAs, quality)
• Make decisions regarding workload allocation, resource planning, and team prioritiesResolve operational and people-related escalations within assigned scopeEnsure compliance with controls and policies
• Drive continuous improvement initiatives to improve service quality, efficiency, and employee engagementDefine, communicate, and monitor individual and team goals, ensuring alignment with operational targets, and drive execution through regular follow-up, performance tracking, and corrective actions where needed
• Coordinate with stakeholders across functions
• Perform other duties and responsibilities as assigned by the direct manager

Key Requirements

• University degree in Finance, Accounting, or Economics
• 4–6 years of experience in P2P/AP
• 1–2 years of experience managing people
• Strong understanding of KPIs and SLAs
• Experience with ERP systems and reporting tools
• Advanced Excel knowledge
• Fluency in English

What’s in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF
• Continuous development is supported through global learning opportunities from the TMF Business Academy

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work

A supportive environment

• Strong feedback culture to help build an engaging workplace
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We’re looking forward to getting to know you!