Front Office Supervisor

You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office Supervisor, you’re not just managing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards

• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience

• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards

• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience

• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

• Proven experience in a front office or guest service management role within the hospitality industry.

• Strong leadership and team management skills, with the ability to inspire and motivate staff.

• Excellent communication and interpersonal skills, with a guest-centric approach.

• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.

• Proficiency in hotel property management systems (PMS) and front office operations.

• Proficiency in English; additional languages are a plus.

• Ability to work flexible hours, including nights, weekends, and holidays.