Customer Design Manager

Role Summary

We are looking for a high-caliber Customer Design Manager to act as the primary interface managing data center design requirements to meet strict client specifications. This role focuses on delivering high-availability and reliable critical infrastructure that aligns with sustainability metrics (PUE & WUE), international best practices, safety-in-design, cost frameworks, and accelerated deployment timelines.

Key Responsibilities

Multi-Project Management: Accountable for leading multiple parallel greenfield and fit-out expansion projects across regional metropolitan areas within budget and schedule limitations.

Design Brief Enforcement: Author comprehensive design briefs and key performance metrics to ensure unwavering design quality across the portfolio.

Consortium Governance: Manage external consortiums of town planners, architects, civil/structural engineers, MEP engineers, environmentalists, LEED consultants, and geotechnical teams, holding them strictly accountable to the project's core design intent.

Vendor & Field Alignment: Partner with suppliers and design entities to innovate across safety and efficiency benchmarks. Travel to sites to audit construction methods, ensure cross-disciplinary site coordination, and verify that equipment performance achieves concurrent maintainability and reliability metrics.

Key Deliverables

Customer Interface & Handover: Own design compliance and secure successful, on-time technical handover to customers.

RFP & Technical Qualification: Support customer technical RFPs, secure explicit customer design buy-in, and qualify technical compliance deviations or exceptions (such as Service Level Agreements and compliance gaps).

Strategy & Evolution: Drive design standardization, manage customer-initiated design variations, make advanced design decisions, and continuously align the company's infrastructure with the customer's latest technical directions.

Continuous Improvement: Oversee total consistency in project delivery and construction quality, utilizing lessons learned to initiate design upgrades and submitting innovative proposals to maximize speed-to-market.

Candidate Requirements

Professional Experience: 10+ years within a design consultancy environment, with a minimum of 5 years spent working at a Principal Engineer level.

Credentials: Valid practicing certification as a Professional Engineer or Registered Architect is highly preferred.

Sector Expertise: Proven design delivery experience spanning regional metros. Direct experience with hyperscale data center layouts and requirements is strongly preferred.

Frameworks & Delivery: Well-versed in diverse project delivery models, including Design-Bid-Build and Design & Build frameworks.

Interpersonal Skills: Outstanding communication, relationship-building, leadership, and negotiation skills.

Languages & Mobility: Full working proficiency in both English and Mandarin is required to liaise effectively with regional stakeholders. Flexibility to travel frequently or relocate based on project demands is essential.