Senior UX/Service Designer

The opportunity

You'll design the tools that get groceries onto millions of doorsteps: not what shoppers see, but the systems used by people working in logistics operations at our fulfillment centers.

Oda’s mission is to build the world’s most efficient retail system so people have space for life. A huge part of that is our sophisticated fulfillment and delivery system, designed and built entirely by us. It packs and delivers nearly a half million items every day to around 80.000 homes and businesses across Norway and Sweden.

What we’ve built is second-to-none in the world when it comes to efficiency, and it’s held together by internal tools and processes that make the jobs of operators and drivers easy, fast, ergonomic, and smooth. That's where you come in.

You'll work in close collaboration with our colleagues in both Norway and at our sister company Mathem in Stockholm, and you’ll help us on the path to launching Oda Systems in new markets as we find customers who want to work with us to continue building the most efficient solution for online groceries.

The role

Service/UX designers play a major part in the design of our processes and tooling. Great processes are as much about ergonomics, workflow, physical space, team structures, and incentives as they are about screens. You’ll get the chance to not only work on software solutions but also consider how digital experiences should best interact with hardware/machinery, the physical space they’re situated in, and last but not least the operator routines around them. That combination is what makes logistics design at Oda different from most UX roles: you're never just designing a screen, you're designing a multi-dimensional workflow.

You'll join the Sourcing team within Oda's Logistics platform, designing the best possible experience for employees working with everything from receiving and restocking products to handling fruit & vegetables and our bakery tools. While we’re happy with today’s processes, we’re not satisfied: there is a ton to be done to make things more efficient, more automated, and smarter, so that we have even better control over inventory, workers have an easier workday, customers get fresher food, and we have even less product spoilage.

You'll work in a cross-functional team, closely collaborating with other disciplines – Product Management, Engineering, Data and Insight, and Logistics development. This is a hands-on, office-based role. You'll be at our Fulfillment Center in Lier regularly, and at our Tøyen office most of the week (most of the team is at Tøyen at least 3 days a week).

What you'll do in Oda

• Lead big projects from start to finish: own them from the initial idea through concept, design, prototyping, implementation, testing, and follow-up after launch, working closely with the Sourcing team, and stakeholders in Logistics. You should feel comfortable taking on complex, large projects that require collaboration across teams.
• Conduct UX research: observe what’s going on in operations, run workshops with your team, stakeholders, and our end-users in logistics operations.
• Communicate and present your work to peers as well as stakeholders, showing your process, and the impact of your designs.
• Map and model complex, systemic workflows.
• Design user interfaces and build prototypes. You don’t have to be a pixel perfectionist, but you will draw screens. Prototype in Figma, or directly in code – whatever’s the fastest way to test an idea, with room to ship and test changes in production alongside developers.
• Work closely with teammates and stakeholders all the way from ideation to roll-out, rather than handing off at the end of a solo-design process.
• Raise the bar for design in your team and help shape how we approach logistics problems more broadly.

What we're looking for 🌟

• At least 8 years of experience in UX, interaction, or service design, in-house or agency, with a portfolio showing full ownership from insight to shipped product
• A full-stack design attitude: insight, concept, structure, and visual design, without waiting for handovers. Being open to being hands-on both on the warehouse floor and in our codebase.
• Very solid fundamentals in product sense and design: demonstrated insight-centric process, root cause analysis, work framed in desired outcomes, ability to distill complexity.
• Speed over perfection: You understand the importance of shipping fast, learning, and iterating over polishing a "perfect" blueprint. You leverage the advantage we have with having short feedback loops with our end-users.
• A track record of driving process change: not just shipping a solution, but bringing the operators who'll use it along with you.
• You already use AI as part of your own design process: you're genuinely interested in an AI-enhanced product development workflow, not just AI features bolted onto Figma.
• Fluent English. Intermediate Norwegian or Swedish is a strong plus, since you'll be working directly with warehouse operators on-site.
• Previous logistics experience is a plus, not a requirement.

What we offer 🚀

• A flexible schedule built around a healthy work-life balance.
• Modern, empowered product teams: democratized data access, good tools, a sustainable pace. We ship, and you will immediately see the impact of your work.
• A team that's actively working AI into both design and development, not just talking about it, and genuinely open to designers who want to prototype or write code.
• A design community across all Oda teams: UX design, Service design, Digital design, UX research, Content design, and Graphic design.
• A culture that values kindness, transparency, and taking action over process for its own sake.
• A modern office at Tøyen with an amazing subsidized canteen by Naked Lunch, bike parking, and a great rooftop terrace.

You'll be working with people who are ambitious about logistics in a way most designers never get to be. Come build the future with us.

Oda is committed to being an inclusive community, cultivating diversity, equity, and belonging into our everyday workplace culture. When hiring for our team, we welcome the unique contributions that people can add with different cultural backgrounds, ethnicity, race, gender, gender identity and expression, nationality, age, languages spoken, color, religion, disability, sexual orientation, education and beliefs. If you have a disability such as a hearing, visual impairment or any other neurodivergent need that requires accommodating during the hiring process, please let us know in advance. You can do this by contacting the job owner or hiring manager.

Please apply by 20th of September.
We look forward to hearing from you! 💛