Operations Staff

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

The primary role of Sales Operations is to provide documentation support for the Sales team to send to the Operations team, mainly in the areas of checking quotes, producing Go-Ahead documentation, itinerary. Limited contact with customers for briefing information and follow up. Reporting to Operations Manager, the jobholder would follow pre-defined standard operating procedures (SOP).

Key Responsibilities

• Coordinate daily operation matters such as book/confirm services within budget, check feasibility and accuracy of itineraries between internal overseas offices and external clients (travel agencies)
• Perform clerical duties such as sending rooming list to hotels, issuing tour documentations to agencie
• Work closely with sales teams & internal overseas offices in solving daily enquiries from clients in a timely manner
• Priorities daily workload, ensuring all required tasks are completed within deadline
• Other ad-hoc projects as assigned

Requirements

To Succeed in the Role, You Should Have:

• Strong analysis, critical thinking, and evaluation abilities.
• Proven work experience as a Sales account executive.
• Service-oriented with a very positive working attitude
• Hands-on experience with customer service.
• Solid knowledge of CRM software an MS office.
• Understanding of sales performance metrics.
• Analytical and time-management skills.
• Service-oriented with a very positive working attitude
• Ability to prioritize work effectively, and work independently with minimum supervision.
• Attentive to details and sensitive to figures.
• Organization skills and ability to multitask in a fast-paced work environment.
• Highly motivated and a good teamwork player
• Excellent communication and interpersonal skills in both written and verbal in Thai and English
• Computer literate with Microsoft Office applications
• Knowledge of European destinations is an advantage
• Authorization to work in Thailand

We Are Looking for a Person With:

• Bachelor’s degree in any discipline ideally in Business Administration, Marketing, Travel & Tourism or relevant field.
• At least 1-3 years of Sales experience preferably from the following sectors: outbound travel; international airline or a B2B land operator.
• Excellent communication in written and spoken English to negotiate and present in English.
• Attention to detail and accuracy.
• The dedication to high performance and results.
• Thorough planning and organization skills.
• The behavior of customer-focused, to be highly motivated, and being a good team player.

What We Offer:

• Opportunity to work in an international environment.
• Diverse & Inclusive culture.
• Learning and training opportunities for growth.
• Dedicated Employee Engagement Activities.