Team Lead

Job DetailsJob Location: 12R22 - Bentonville, AR 72713Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Nonprofit - Social ServicesTHE POSITION: The Team Leader’s primary role is to ensure the safety, care, and well-being of residents while supporting the Shelter’s mission. This role oversees shift activities, ensures policy compliance, and provides supervision and guidance to direct care staff.

Key Responsibilities include but are not limited to:

Oversee staff tasks and ensure services align with resident and Shelter needs
Enforce compliance with policies, procedures, and regulations
Provide training, evaluation, and support for staff professional development
Foster communication across shifts and teams for consistent care
Address attendance and disciplinary issues promptly, documenting actions per policy
Monitor and adjust staffing to meet licensing ratios and resident needs
Support program planning and advocate for resources to improve care and sustainability
Maintain a clean, safe, and supportive environment for residents
Ensure intake, discharge, database entries, and all other required documentation are completed accurately and timely
Coordinate supplies, activities, and transportation to meet resident needs
Administer and monitor medications per policy; oversee medical conditions
Conduct emergency drills and identify risks to ensure safety compliance
Apply child and adolescent development principles in interactions with children
Promote hygiene, health, and nutrition practices to support development
Support case managers in implementing individualized plans for resident growth
Foster a nurturing and respectful atmosphere embracing diversity
Prioritize dignity, choice, and self-management in daily resident interactions
Maintain confidentiality and adhere to all policies, laws, and ethical standards
Build effective relationships with staff, residents, volunteers, and external professionals
Attends required meetings, training, and other events as assigned
Participate in the Team Lead on-call rotation following the on-call policy and procedures
Other duties as assigned

QualificationsMinimum Qualifications:

Twenty-one years of age or older
High School diploma or equivalent 
Physical stamina and agility required to care for active children and youth
Physical ability to use authorized techniques for the management of aggressive behaviors

Preferred Qualifications:

Experience working with children with trauma
Experience exercising Trust Based Relational Intervention (TBRI) and Therapeutic Aggression Control Techniques (TACT)
Prior experience in a supervisory position
Relevant college courses or college degree (e.g., Education, Social Work, Human Services, etc)

Essential Knowledge, Skills, and Attributes:

Basic knowledge of Google and other database programs
Ability to operate standard office equipment, including but not limited to: computers, telephone systems, calculators, and copiers
Effective problem-solving and decision-making skills
Flexibility, reliability, and self-motivation
Ability to demonstrate professionalism, interpersonal skills, and strong communication

Working Conditions and Environment/Physical Demands:

The demands described are representative of those that must be met by an individual to perform the essential functions of this position successfully.

Physical stamina and agility are required to care for children of all ages
Ability to lift at least 50 pounds
Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods, both indoors and outdoors
Cleaning as directed
Physical exposure to communicable diseases/contagions and head lice

This position description is intended to describe the general nature and level of the work to be performed. This is not an exhaustive list of all duties and responsibilities associated with it. Northwest Arkansas Children's Shelter reserves the right to amend and change responsibilities to meet organizational needs. Northwest Arkansas Children's Shelter is an Equal Opportunity Employer.