P2P Admin Consultant

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Immediate Superior: P2P Helpdesk Team Leader
Location: Stellenboch, Western Cape
Function: Finance
Sub Function: Financial Shared Services
Type of Contract: Permanent
Reference Number: ​​​​​​164280
Closing Date: 6 Sept 2026

The P2P Admin Consultant forms part of a team within the Finance and Administration Team who are responsible for providing on-going support to the Procurement system. This role would include Accounts Payable and Coupa system support . This role is responsible for providing an efficient service to all employees and suppliers enquiring through the Helpdesk.

Key Responsibilities:

1. Execution and Optimization:
   • Deliver effective execution of the Coupa platform to support business operational needs.
   • Record and implement approved improvements to optimize Source to Pay (S2P) functionality.
2. Help Desk Development:
   • Develop and promote the Source to Pay Help Desk function both within and outside the organization to meet customer service objectives.
   • Cross-function collaboration with Accounts Payable, ITC and Master Data teams for Coupa access.
3. Troubleshooting and Support:
   • Offer first-line support across the business as well as suppliers
   • Manage escalations and to ensure timely resolution.
4. Customer Support and Vendor Onboarding:
   • Support Sales teams with vendor onboarding and assistance to external stakeholders.
   • Deliver Just-In-Time (JIT) order releases.
5. Training and Knowledge Management:
   • Train internal business users and external customers on the usage of various tools and applications.
6. Application Management:
   • Coupa Application Support including handling Service Requests in ServiceNow:
     • SLA compliance, call management, and quality assurance for requests and incidents assigned to ServiceNow.
     • Attend to inbound and outbound calls for technical or account queries.

Key Competencies:

1. Professionalism and Credibility:
   • Exhibit clear professional communication, behaviour, and actions that inspire trust, respect, and high credibility across the organization.
   • Provide exceptional customer service to all internal and external stakeholders.
2. Collaboration and Relationship Building:
   • Build effective working relationships with managers, peers, external clients, and internal teams to foster a collaborative and productive work environment.
   • Fully understand end-users’ needs and resolve queries or issues positively and promptly.
3. Performance and Personal Growth:
   • Take ownership of personal performance goals and actively contribute to the success of the team.
   • Engage in culture-shaping initiatives, including IDPs (Individual Development Plans) and EPMS (Employee Performance Management Scorecards).
   • Manage career development with plans aligned to organizational goals.

Education and Experiece:

• Matric Certificate.
• Diploma in Supply Chain Management, Business Admin and Customer Service would be advantages.
• 1–3 years of relevant work experience within in an FMCG company.
• Strong expertise in responding to and managing escalated Coupa account and system queries.
• Experience in supplier management and regular query resolution.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Customer service experience with professional behaviour and credibility.
• Strong administration skills and excellent telephone etiquette.
• Experience in an inbound and outbound call environment.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.