Operations Team Leader

About the role

The purpose of an Operations Team Leader is to oversee the performance and compliance of contracted drivers in the assigned stores/clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/regulatory requirements. Furthermore, ensuring compliance of and access to branded/unbranded assets and resources for contractors to deliver their services as per the service level agreement and finally to assist with operations-based projects to incumbent and new contractors and/or stores.

What you’ll do

Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions in accordance with policies and procedures and escalate to area manager for disciplinary or penalty actions.

Co-ordinate, manage and control contracted driver availability and schedules daily and weekly as per cluster requirements.

Daily and weekly compliance checks on drivers and assets – daily and weekly: Ensure that all drivers have the necessary resources and tools available in working order and that they meet all legal and regulatory conditions to deliver their services to Pingo.

Physical support and issuing of assets and issuing of uniforms and campaign related articles and ensuring AOD’s are completed and submitted to admin team within required timeframe.

Maintain daily face to face interaction with independent contractors. Execute on the job training where required. Deal with driver queries promptly and ensure that drivers voice is represented within the business.

Obtain driver feedback and feedback to business and actively pursue plans to address any barriers to performance and/or to improve alignment to the business imperatives.

Review and make recommendations to improve driver self-service to empower drivers to obtain the required resources to deliver against the expectations of the business.

Daily and weekly engagement with contracted drivers on all facets of the business. Determine if there are any challenges they are experiencing and actively work to resolve driver issues that will inhibit performance, raise caveats and training opportunities.

Accurately and timeously report in field incidents and accidents in line with company and departmental policies. Provide all support functions to contracted drivers on incidents and accidents, accurately and timeously complete incident / accident reports for timeous submission to relevant departments.

Contribute to the continuous improvement of the cluster through making recommendations and suggestions to the Area Manager.

Collate and submit budget inputs as required.

What you bring

Grade 12 or equivalent - (essential).

Degree or Diploma in Supply Chain Management, Transportation, Safety Management or a related field - (essential).

+3 years' experience in an operations environment – (essential).

1 years’ experience in supervisory capacity – (desirable).

Familiarity with performance management and improvement – (essential).

Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – (essential).

Experience in retail or FMCG industry - (desirable).

Key competencies and work ethic

Self-motivated and driven with strong integrity - Takes accountability for actions and mistakes.

Analytical and problem-solving skills – Able to explore and analyse various sources of information to come to rational conclusions.

Team leadership – Able to lead, guide, motivate and develop team members. Shows initiative, is proactive and able to build and form a team from scratch.

Team player and collaborative partner – Builds strong relationships. Is open, honest and direct and comfortable giving and receiving feedback. Thinks and acts independently as well as collaboratively.

Operational efficiency – Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.

Strong verbal and written communications skills - Able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with diverse stakeholders.

Planning and organising with a good attention to detail - Is highly organised, with a focus on execution, quality and improving processes.

Able to work under pressure, prioritise andbalance multiple demands in a high-pressured environment.

Writing and reporting skills – Sound reporting skills and able to communicate effectively in writing while being able to explain and clarify financial concepts to a range of stakeholders accurately and succinctly.

Time management - Ability to prioritise a high volume of activities simultaneously in an unpredictable environment.

Adapting and responding to change - Able to work under pressure and in a fast paced, changing environment, whilst prioritizing tasks, and meeting tight deadlines.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.