Customer Support Representative
- Mr Price Group
- Durban, South Africa
- ZAR 120,000 – ZAR 180,000
As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally.
Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
Log and update customer information accurately.
Investigate and resolve account and product issues.
Deliver friendly, consistent, and high-quality service.
Meet response and resolution time targets.
Follow company policies and service standards.
Collaborate respectfully with team members and other departments.
Continuously learn and grow your knowledge of our products and services.
Matric certificate
1 years’ experience as a Customer Service Representative in a Telco environment.
Strong communication and problem-solving skills
Familiarity with WhatsApp for Business and webchat platforms
Basic understanding of retail and Telco account servicing
Skills
- Customer Service
- Problem Solving
- WhatsApp Business
- Webchat Platforms
- Billing Support
- Telco Account Servicing
- Communication
