Virtual Relationship Manager

We are seeking a Virtual Relationship Manager to join our dynamic team and drive the growth of our customer base. The successful candidate will be responsible for managing and activating a portfolio of customers, primarily non-borrowing, to achieve monthly and annual KPI objectives. This role requires a commercial focus, ensuring excellent customer service and a superior client onboarding experience. The ideal candidate will have a strong understanding of our products, policies, and processes, and be able to effectively cross-sell and refer customers to other units within the segment.

• Manage and grow a portfolio of 400-500 customers, primarily non-borrowing, to achieve sales and growth targets.

• Meet and exceed monthly and annual KPI objectives across portfolio growth, revenue, cross-selling, and customer activations.

• Focus on activating dormant/inactive customers and ensuring timely KYC updates and due diligence.

• Maintain a thorough knowledge of all products, policies, and processes to deliver a superior client onboarding experience.

• Effectively manage current account excess and account conduct, ensuring no mis-selling and offering transparent product recommendations.

• Resolve customer redresses and ensure timely resolutions, maintaining excellent customer service.

• Participate in people development, learning, and training programs to enhance sales effectiveness.

• Strictly adhere to KYC, compliance, and internal processes, ensuring satisfactory audit ratings and minimizing potential losses.

• Proactively identify and manage risks, adhering to governance and control frameworks.

• Stay updated on competition offerings and provide suggestions to improve our products and processes.

• 3 years of relevant experience in Corporate, Commercial, or Business Banking, managing a customer base in a similar position.

• Bachelor's Degree in Business Administration, Finance, Banking, or a related field is preferred.

• Strong knowledge of banking products, policies, and processes, with a focus on customer service and sales.

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.

• Proactive and self-motivated, with a results-driven approach and a passion for learning and development.

• Ability to work independently and manage a large customer portfolio effectively.

• Familiarity with banking software and systems, and a basic understanding of KYC and compliance procedures.

• Willingness to participate in training and development programs to enhance skills and knowledge.

• Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.

• A team player with a collaborative mindset, willing to work closely with colleagues and stakeholders.

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.