Cluster Sales Executive - Leisure

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Summary

As the Sales Executive for Banyan Tree Dubai and Delano Dubai, you will support the commercial team in driving revenue growth and brand visibility, with a strong focus on the leisure segment. The role will involve developing new business opportunities, building strong relationships with travel trade partners and leisure clients, and supporting sales initiatives that increase bookings and revenue across both properties. You will also play an important role in representing the hotels to the market and ensuring a strong, consistent guest and partner experience.

Key Responsibilities

• Revenue Generation
  • Support the growth of leisure revenue by identifying and developing business opportunities with affluent travellers, families, leisure groups and other key segments.
  • Conduct sales calls, client meetings, presentations and site inspections to generate new business and strengthen existing accounts.
  • Support the promotion of packages, offers, seasonal campaigns and other initiatives designed to drive bookings and revenue.
• Sales & Business Development
  • Assist in executing leisure sales strategies for Banyan Tree Dubai and Delano Dubai, aligned with the positioning and unique identity of each property.
  • Identify prospective accounts and actively develop new business through calls, meetings, networking and industry events.
  • Maintain regular contact with existing accounts and identify opportunities to increase production.
• Client Relationship Management
  • Build and maintain strong relationships with travel agencies, tour operators, luxury travel advisors, DMCs and other leisure partners.
  • Respond promptly to client enquiries and requests, ensuring a professional and personalised service.
  • Support VIP and high-value leisure clients to encourage repeat business and positive relationships with both brands.
• Sales Reporting & Analysis
  • Maintain accurate records of sales activities, client visits, leads, opportunities and account production.
  • Monitor sales performance and provide regular updates to the Sales Manager.
  • Identify trends and opportunities within assigned accounts and support actions to improve performance.
• Market & Competitor Awareness
  • Keep up to date with leisure travel trends, client preferences and competitor activities.
  • Share relevant market intelligence and feedback with the wider commercial team.
  • Support the identification of new accounts, partnerships and business opportunities.
• Cross-functional Collaboration
  • Work closely with Sales, Marketing, Revenue Management and Operations to support commercial initiatives and maximise opportunities.
  • Assist with sales events, trade shows, client functions, familiarisation trips and promotional activities.
  • Coordinate with Operations to ensure client expectations are understood and a seamless guest experience is delivered from booking through to departure.

Qualifications

Experience

• Minimum 2–3 years of experience in sales, preferably within the luxury hotel or hospitality industry.
• Previous experience in leisure sales is preferred, ideally within a luxury hotel, resort, travel agency, tour operator, DMC or luxury travel company.
• Proven ability to support revenue generation, achieve sales targets and develop new business opportunities.
• Experience managing relationships with travel agencies, tour operators, DMCs, travel advisors and leisure clients is an advantage.
• Strong understanding of luxury hospitality and leisure travel is preferred.

Skills

• Sales & Business Development: Ability to identify new opportunities, generate leads, conduct sales calls and meetings, and convert prospects into business.
• Communication & Presentation: Excellent verbal and written communication skills, with confidence engaging with clients and business partners.
• Relationship Management: Ability to build and maintain positive relationships with travel trade partners, clients and internal stakeholders.
• Negotiation Skills: Ability to support negotiations and develop proposals that meet both client and hotel requirements.
• Market Awareness: Good understanding of leisure travel trends, customer preferences and competitive activity.
• Organisation & Follow-up: Strong organisational skills with the ability to manage multiple accounts, sales activities and follow-ups effectively.
• Teamwork: Ability to work closely with Sales, Marketing, Revenue and Operations teams to support overall commercial objectives.

Education

• A Bachelor’s degree or diploma in Hospitality Management, Business Administration, Sales & Marketing, or a related field is preferred.
• Relevant hospitality or sales qualifications will be considered an advantage.

Technical Proficiency

• Familiarity with CRM systems and sales platforms for managing accounts, leads and sales activities.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Previous experience with hotel sales systems is an advantage.

Personal Attributes

• Proactive, energetic and results-oriented, with a genuine passion for luxury hospitality and sales.
• Confident and personable, with strong interpersonal and relationship-building skills.
• Customer-focused with a professional and polished approach.
• Self-motivated and able to work independently while contributing effectively to the wider team.
• Flexible and adaptable, with the ability to work in a fast-paced and target-driven environment.
• Willingness to travel for sales calls, trade events, client meetings and industry networking when required.

Language Skills

• Fluency in English is required.
• Additional languages such as French, German, Spanish or Arabic would be an advantage.

Additional Information

Why Join Us? At Banyan Tree Dubai & Delano Dubai, we offer a dynamic work environment where passion for excellence and luxury is at the core of our business. Join our team and become a part of two of the world’s most iconic hotel brands, each with a unique style and commitment to providing unparalleled service and unforgettable experiences for our guests.