Retail Director

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

We are looking for an experienced Retail Director to lead the next chapter of growth for Tanagra, our luxury home and lifestyle destination.

This is a senior leadership opportunity for a commercially driven retail leader who can combine strategic vision with strong operational execution, while delivering an exceptional luxury customer experience across our markets. Your responsibilities will be to:

• Own and deliver the brand’s retail strategy, annual business plan, budgets and commercial targets
• Lead overall retail performance across sales, profitability, margin and key financial KPIs
• Shape the retail network and identify opportunities for growth, optimization, new openings, renovations and portfolio development
• Partner closely with brand principals and key stakeholders to drive sustainable growth across the region
• Lead and develop high-performing retail leadership teams, building strong succession and talent pipelines
• Use customer, competitor and market insights to identify opportunities and translate them into clear commercial action plans
• Collaborate across Buying, Merchandising, Marketing, eCommerce, Supply Chain and other functions to deliver a consistent omnichannel experience
• Champion operational excellence and elevate the luxury customer experience across every touchpoint

What you’ll need to succeed

• Significant senior leadership experience within a luxury environment
• Strong commercial and P&L ownership, with proven experience managing sizeable retail businesses
• Experience leading multi-store and ideally multi-market retail operations
• Strong understanding of luxury retail, client experience and customer expectations
• Proven ability to develop retail strategies and translate them into measurable commercial results
• Strong people leadership with experience leading and developing senior retail teams
• Confident working with international brand principals and senior stakeholders
• Strong analytical, budgeting, forecasting and decision-making capabilities
• Experience within luxury home, interiors, jewelry, fashion or another high-touch luxury category would be highly relevant

This role would suit a commercially sharp, hands-on leader who understands that luxury retail is as much about people, relationships and experience as it is about performance.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.