Spa Coach

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards.

• Genuine service personality, with high EQ.

• Minimum 2 years of similar experience in a 5-star hospitality industry.

• Bachelor’s degree in hospitality, beauty therapy or similar.

• A strong command of both written and spoken English is required; additional language is an asset.

• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.

• Ensure achievement of business goals – Financial, Non-Financial and Initiatives.

• Completion of projects on time, within budget and based on set quality standards.

• Realizing cost efficiencies.

• Analyzing operations and assigning resources accordingly.

• Seamless Communication across all levels of the business unit.

• Provide constructive feedback (on and off-the-job).

• Resolve complaints and ensure adequate service recovery where needed.