Diagnostic Technician

Role Purpose

The Diagnostic Technician – MG is responsible for accurately diagnosing and resolving complex mechanical, electrical, electronic, and communication system faults in MG vehicles using approved diagnostic equipment and manufacturer procedures. The role ensures effective fault finding, high-quality repairs, minimal repeat repairs, and compliance with MG technical, warranty, safety, and quality standards.

Key Responsibilities

• Perform accurate diagnosis of complex electronic and electrical vehicle systems using VDS testers, diagnostic equipment, and specialist tools.
• Carry out guided fault-finding procedures to identify the root cause of vehicle complaints and recommend appropriate repairs.
• Clearly diagnose and rectify customer complaints and provide detailed technical comments and completed quotations to the Service Advisor.
• Inspect vehicles thoroughly and review vehicle history, service records, and related technical information before proceeding with repairs.
• Distinguish between operating issues, system characteristics, and genuine technical faults.
• Diagnose and repair issues involving vehicle networking, distributed functions, communication systems, and electronic control units.
• Verify customer complaints during consultations and ensure that identified concerns are accurately addressed.
• Coordinate with the Parts Advisor, Team Leader, and Workshop Controller to obtain the correct parts required for repairs.
• Keep up to date with MG technical bulletins, service information, technical updates, and repair procedures.
• Identify and address all applicable technical and warranty campaigns for MG vehicles.
• Ensure warranty repairs are carried out in accordance with company and manufacturer warranty procedures.
• Prepare technical reports and documentation whenever required.
• Report quality issues identified on new vehicles through the appropriate channels.
• Maintain and manage an inventory of special tools and diagnostic equipment.
• Ensure all repairs are performed in accordance with MG guidelines, service manuals, IEM SOPs, and manufacturer standards.
• Support and mentor other members of the diagnosis team and ensure proper use of diagnostic equipment and special tools.
• Continuously develop technical knowledge through formal training and other learning opportunities to remain current with evolving automotive technologies.
• Maintain a clean, organized, and safe working environment and ensure company assets are properly maintained.
• Follow all health, safety, quality, and environmental (QHSE) procedures and regulations.
• Maintain a professional attitude and appearance at all times.
• Perform any other duties as assigned by the Service Manager or Master Technician.

What We're Looking For

• 2–3 years of relevant experience in a similar diagnostic/technical role.
• Experience as an Automotive Senior Mechanic, Automotive Electrician, or Automotive Mechatronics Engineer.
• Strong hands-on experience in automotive diagnostics, electrical/electronic systems, and fault finding.
• Experience using VDS testers and specialist diagnostic equipment.
• Knowledge of vehicle networking, communication systems, and electronic control systems.
• High Diploma in Automotive Mechanics / Mechanical Engineering or a related field.
• Certified Master Technician qualification is required.
• Valid UAE driving license is required.
• Fluent English is essential; Arabic is preferred.
• Computer literate with good knowledge of technical and diagnostic systems.
• Strong problem-solving, communication, teamwork, and customer service skills.
• Ability to work effectively in a fast-paced workshop environment while maintaining manufacturer and company standards.

Why Join Ali & Sons?

At Ali & Sons, you will have the opportunity to work in a professional automotive environment, develop your technical expertise, and contribute to delivering high-quality vehicle repair and diagnostic services while working with modern automotive technologies.