Technical Operations Engineer

Yerevan, Armenia

AMD 12,000,000 – AMD 18,000,000

About KX
KX is the temporal AI infrastructure for capital markets, giving AI a sense of time, so every decision is grounded in when data was true, not just what it says. The KX portfolio normalizes market data across 250+ venues, capturing, sequencing, and replaying events at nanosecond precision. We enable firms to eliminate data fragmentation, meet regulatory auditability requirements, and build AI systems that are fast, accurate, and defensible across trading, risk, and compliance.

Trusted by 8 of the top 10 global investment banks and serving $50 trillion+ in assets under management, KX is the essential infrastructure for the world's most demanding financial institutions. We serve leading organizations across aerospace and defense and high-tech manufacturing, with offices across North America, Europe, and Asia Pacific.

Overview Of The Role

KX is hiring a Tech Ops Specialist. As a Tech Ops Specialist you will be a key member of our Managed Services team, responsible for the day-to-day operations and support of our OneTick platform. You will work closely with our clients, ensuring the smooth and efficient operation of their data management and analytics solutions. This role requires a combination of technical expertise, problem-solving skills, high level of responsibility, and customer service excellence.

Responsibilities

Key Responsibilities

Continuously monitor and ensure the health and performance of the OneTick platform across cloud environments and client data centres
Follow run books to troubleshoot and resolve technical issues related to data delivery and server applications
Enhance monitoring coverage forOneTickand related processes
Perform regular system maintenance and updates to sustainoptimalperformance
Collaborate with clients and vendors to communicate critical issues and resolutionsin a timely manner
Work closely with internal development and support teams to escalate and resolve complex issues
Assist in the implementation and deployment of new features and platform enhancements

Requirements

Skills

Linux proficiency- bash commands and scripting
Basic Python scripting
Strong problem-solving and attention to detail
Clear verbal and written communication in English, with a customer service orientation
Ability to work effectively both independently and within a team in a fast-paced environment
High sense of accountability and reliability

Essential Experience

Proven experience in a technical operations or support role
Hands-on experience troubleshooting server applications and data delivery issues
Bachelor's degree in Computer Science, Information Technology, or a related field
Availability to work night shifts as required

Preferred Qualifications

Experience with monitoring and logging tools (e.g. Nagios, Prometheus)
Familiarity with cloud platforms (e.g., AWS, Azure)
Knowledge of financial markets and trading systems

Benefits

Why Choose KX  

Data Driven: We lead with instinct and follow fact. 
Naturally Curious: We lean in, listen and learn fast. 
All In: We take ownership, take on challenges, and give it our all.  

Benefits 