Solution Engineer - Cloud & AI Data

Overview

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. In this Solution Engineering Data and Artificial Intelligence role, you will work with the Solution Engineering Team in the Specialist Team Unit to help customers across Latin America unlock the full value of their data estate as the foundation of artificial intelligence. You will deepen your expertise in new Microsoft Azure data and artificial intelligence services, learn from peers, and apply that knowledge to help customers address complex semantic and ontological data scenarios.

As a Solution Engineer, you will engage proactively with strategic customers, leading technical discussions and shaping end-to-end data and artificial intelligence solutions that drive business outcomes. You will connect customer needs with Microsoft capabilities, guide them through architectural decisions, and ensure successful solution design and adoption so they can become frontier companies in their industries. You will play a key role in preparing customers’ data platforms for artificial intelligence at scale and inviting them to transform how they operate, innovate, and compete.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

Build Strategy

Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge.

Works with account and marketing teams to shape strategic win and customer success plans and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape. Where applicable, builds consumption plans with Partner and Industry Solutions Delivery teams after customer sign-off.

Captures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers.

Education

Monitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area.

Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities, emphasizing continuous security enhancement and regulatory compliance.

Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.

Leverage Partner Ecosystem

Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions).

Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project.

Scale Customer Engagements

Leverages foundational knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and proactively engages product teams (e.g., engineering) to remediate blockers by conveying impact.

Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers and act as a trusted advisor to assess and consult on their security needs.

Engages with and reaches out to customers proactively and independently.

Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.

Solution Design and Proof

Demonstrates and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions) of products, services, and integration through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment.

Presents and applies architecture patterns to partners or customers and drives cross-workload support for Microsoft Solutions.

Applies sales methodologies (e.g., challenger sales) and coaches team in addressing customer digital transformation, underscoring security improvements and leveraging insights to align new or changing technology to customer business needs.

Qualifications

Required/minimum qualifications

Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience.

Additional or preferred qualifications

6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.

4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.