Seasonal Burton Basecamp Guide (E-Com Customer Service)

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.

As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

The Breakdown:
The Burton Guide is the first point of contact for Burton end consumers, responsible for answering consumers´ requests via phone, email, webform and chat. The goal of the Burton Guides is to build trust by understanding and resolving the requests received in the best possible way. The person will work closely with the Ecom and Product Service Department to share knowledge and customer feedback, improve efficiency and productivity.
We're looking for a part-time candidate (20h/week, Monday - Friday afternoons) from the beginning of November until the end of March. Fluency in English is required; German and/or French are a plus.

What You Get to Do:
• Assist customers with product, order and warranty questions via phone, email and chat
• Establish and maintain professional one on one relationships with customers and internal partners
• Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
• Guide and educate customers about Burton and anon product lines
• Create, post, translate and proof-read support content for burton.com

What You'll Bring to The Team:
• A passion for snowboarding with in-depth product knowledge
• Outdoor industry knowledge with previous experience in customer service is highly regarded
• Excellent written and oral communication skills in English, German, French, Italian or Spanish is a strong plus
• A positive attitude, detail-oriented and capability to work independently while maintaining a "team and customer first" mindset
• The ability to work in a flexible and fast paced environment
• Well organized, time efficient and multi-tasking ability

What We Would Love to Offer You:
• A front row position at the global market leader in the snowboard lifestyle industry
• Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
• In accordance with Austrian law, we are obliged to disclose that the minimum salary for a full time position is €2.362,00 gross/month based on the collective bargaining agreement. Our actual salaries are market competitive
• Many other additional benefits including product discounts, volunteer time off, outdoor days, season pass contribution, company events & more

We look forward to receiving your English CV and cover letter online.

Please note that applications without a CV cannot be considered.