WFA Claims Officer

Turn Compliance Into Outcomes That Make a Difference

Are you detail-oriented, solutions-focused, and passionate about helping service partners achieve successful outcomes?

We're looking for a WFA Claims Officer to join our team and play a pivotal role in supporting Workforce Australia claims activity, ensuring eligible claims are accurately prepared, compliant, and submitted on time to maximise outcomes for our service partners.

About the Role

As a WFA Claims Officer, you'll work closely with CoAct service partners to manage the end-to-end claims process, from identifying claim opportunities through to lodgement. You'll provide guidance on documentary evidence, compliance requirements, and best practice claims preparation while building strong relationships that support partner performance and successful claim outcomes.

Key Responsibilities

• Prepare, assess and submit eligible Workforce Australia claims within required service delivery periods.
• Review documentary evidence to ensure claims meet contractual and compliance requirements.
• Support service partners to identify claim opportunities and convert partial claims into full outcomes.
• Build strong, collaborative relationships with assigned service partners through regular engagement and support.
• Educate partners on claims compliance, evidence requirements, common risks, and best practice processes.
• Monitor claims activity, identify barriers to lodgement, and provide practical solutions to improve outcomes.
• Contribute to continuous improvement initiatives, educational resources, and claims process enhancements.
• Collaborate with the broader Claims team to achieve individual and team performance targets.

About You

• Strong written and verbal communication skills with the ability to build trusted stakeholder relationships.
• Exceptional attention to detail and commitment to accuracy.
• A customer-focused approach with the ability to influence and support partners positively.
• Strong analytical skills and the ability to interpret guidelines and apply compliance requirements.
• Ability to manage competing priorities and consistently meet deadlines.
• A collaborative team player who thrives in a fast-paced environment.
• Committed to delivering high-quality outcomes and continuous improvement.

Skills and Experience

• Experience processing claims within employment services, government-funded programs, or similar compliance-driven environments.
• Knowledge of Workforce Australia, Transition to Work (TTW), or related employment services contracts.
• Demonstrated experience interpreting guidelines, policies, and contractual requirements.
• Proven ability to build strong relationships and educate stakeholders on compliance obligations and processes.
• Experience achieving performance targets, KPIs, or productivity measures.
• Intermediate Microsoft Excel skills and experience using claims or case management systems such as JobReady, ESS, or similar.
• Strong problem-solving, organisational, and time management skills.
• Experience in quality assurance, auditing, or compliance-related activities will be highly regarded.
• Exposure to employment services, business administration, or contract management environments would be advantageous.

Working Arrangements

While this role is primarily remote, we're looking for someone who can join us at our Stones Corner office in Brisbane periodically to connect, collaborate, and contribute to team activities.

What We Offer

• Full-time fixed-term opportunity through to 31 October 2028
• Flexible and remote working arrangements.
• Salary packaging available up to $15,900 per annum (tax-saving benefit)
• Additional Wellbeing Leave providing up to 13 extra days of paid leave each year.
• Corporate health insurance discounts.
• Access to professional development and learning opportunities.
• The opportunity to contribute to meaningful work that positively impacts communities across Australia.

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. We’re proud to be recognised as an Employer of Choice in The Australian Business Awards (2019, 2021 and 2024) and an Inclusive Employer by Diversity Council Australia (2024/2025 and 2025/2026).

Why Join CoAct?

At CoAct, you’ll join a purpose-driven organisation that continues to grow, evolve and create meaningful impact across communities throughout Australia.

We are passionate about empowering everyday Australians through employment services and community activation programs, while fostering an inclusive, supportive and forward-thinking culture where our people are encouraged to thrive, grow and make a genuine difference.

The CoAct Way

The CoAct Way represents who we are, how we work and what we strive to achieve together. It guides the way we support one another, work with our partners and deliver outcomes for our communities.

• We are purpose-driven - we are united by a shared commitment to creating positive impact.
• We collaborate - we value teamwork and believe we achieve more when we work together.
• We think boldly - we embrace curiosity, innovation and new ways of thinking.
• We are good humans - we lead with kindness, inclusion, respect and integrity.
• We make it happen - we take ownership and deliver outcomes that matter.

These values are embedded in everything we do and help create a workplace where people feel connected, supported and empowered to succeed.

Apply Now

To apply, please submit your resume and a cover letter outlining your interest in the role and the skills and experience you would bring to CoAct.

CoAct is committed to diversity, inclusion, and equal opportunity. We strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and individuals with diverse lived experiences.

For further information, please contact recruitment@coact.org.au.

If you require any adjustments during the recruitment process (including receiving information in an alternative format), please contact our recruitment team on 07 3084 4589. Please note that this number is for adjustment requests only. For all other enquiries, please contact us via email.